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About the Role
Partner with Global-e to ensure the long-term success of clients in the UK. Develop client relationships, drive revenue growth, and provide strategic insights based on performance and market trends. Liaise between clients and internal teams for timely delivery of services.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with relevant teams at Global-e for a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities and red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- At least 1+ years of experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics, or SaaS company preferred.
- Proven ability to manage multiple projects simultaneously.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-levels.
- Excellent listening, negotiation, and presentation skills.
- BA/BS degree or equivalent preferable.
- Flexibility to work out of office hours when necessary due to global merchant locations.
- Unable to support with visa sponsorships.
Skills
- Account Management
- Customer Success Management
- B2B Sales
- Software
- Logistics
- SaaS
- Project Management
- Revenue Generation
- Client Relationship Management
- Data Analysis
- Presentation Skills
- Communication Skills
- Negotiation Skills
Location
- UK
Work Type
- Hybrid
- 3 days in office
- 2 days remote
Experience Level
- Mid-Market
- 1+ years experience
Education Level
- BA/BS degree or equivalent
About the Company
- Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.
- Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.
- Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Equal Opportunity
- Global-e is an equal opportunity employer.
- Our team is made up of people from a wide variety of backgrounds and lifestyles.
- We embrace diversity and welcome applications from people of all walks of life.