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About the Role

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Manage delivery of workplace operations scope across JLL’s CRE Portfolio in Japan.
Provide and manage comprehensive and consistent services across the country, focusing on continuous improvement, operational excellence, safety, and compliance.
Create a collaborative and impactful Stakeholder engagement strategy.
Build a community of ambassadors and workplace support teams to deliver timely and consistent workplace experience & workplace operations.
Develop client support and feedback initiatives.
Lead structured regular meetings with stakeholders to enhance relationships.
Develop collaborative relationships across CRE and senior stakeholders.
Provide support and drive initiatives and services within the CRE governance model.
Lead workplace teams across all offices in Japan.
Mentor and enable training & development of team members.
Ensure succession planning and mobility for all critical roles.
Nurture an environment conducive to good teamwork and co-operation.
Promote initiative/idea-sharing across the team and create opportunities for wider collaboration.
Establish/strengthen credible relationships with Stakeholder leadership.
Respond to Stakeholder requests and concerns proactively and constructively.
Set up documented, regular connects with Stakeholder leadership at area sites.
Ensure local/area contracts are carried out in line with terms and conditions and with excellence.
Monitor vendor performance by working closely with the regional sourcing team.
Work with regional and global purchasing to implement regional/global sourcing strategies.
Drive glidepath savings through regular review of contract terms and conditions, application of Six Sigma best practices, and other cost reduction initiatives.
Ensure vendors adhere to JLL’s Code of Business Ethics.
Deliver services as defined in the relevant Schedules of the Master Service Agreement, ensuring implementation and compliance.
Ensure adherence to key performance measurements and achieve specified targets.
Inform CRE management immediately of any key performance incidents at sites.
Support the Head of Operations in performing follow-up actions and communications.
Ensure completion of all required audits and checks and close findings in a timely manner.
Ensure area sites meet all JLL, legal and statutory EHS requirements and regulations.
Ensure all JLL staff are working in compliance with EHS regulations.
Ensure sites meet all financial targets and control requirements.
Provide standard monthly/quarterly/annual reporting and management reports.
Drive glidepath savings to meet savings targets; cooperate with regional counterparts on savings.
Deliver CRE’s regional human experience program at all sites.
Contribute ideas to the CRE’s human experience regional program.
Help raise awareness of human experience and new ways of working at all sites.
Ensure human experience is incorporated into the delivery of all service lines.
Perform any other tasks consistent with the role of National Workplace Manager.

Requirements

Five to eight (5-8) years of work experience, with at least five (5) years related to all aspects of workplace (FM) delivery at account level.
Excellent time management and communication skills in both Japanese & English.
Ability to build productive business relationships.
Ability to manage multiple projects independently.
Comprehension of M&E services to ensure services are managed.
MS Office proficiency.
Strong communications and customer focus skills with the ability to interface and relate to different stakeholders in the organization.
Strong drive and persistence to achieve results.
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality.

Skills

Facility Management
Hospitality management
Project management
Planning and organizing
Customer relationship management
Strong communications
Customer focus
Leadership
Problem solving
Strategic thinking
Teamwork
MS Office

Location

On-site – Tokyo, Japan

Work Type

Remote work: Remote possible (full remote not possible due to nature of work)
Flex time system: Core time present

Experience Level

5-8 years of experience

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.