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About the Role

Serve as a clinical resource for Philips Hospital Patient Monitoring (HPM) customers, providing expert application knowledge and facilitating solutions design, optimization, configuration, and delivery to ensure a quality customer experience.

Responsibilities

• Act as a clinical resource to Philips HPM customers.
• Collaborate with field service, sales, and project management organizations.
• Establish and maintain strong working relationships with key internal partners and customers.
• Understand customer goals and develop plans to support clinical solutions implementation and usage.
• Deliver consultative and advanced clinical services focused on workflows and optimization.
• Manage clinical aspects of implementation, including workflow assessment, education planning, custom configuration requirements, equipment and application education, first customer use support, change adoption, and optimization of complex monitoring solutions.
• Understand clinical implications of technical implementations.
• Apply product and clinical knowledge to troubleshoot and solve problems.

Requirements

• 4+ years of experience as a Registered Nurse in a hospital environment.
• Prior clinical training and adult education delivery experience is highly preferred.
• Experience in Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
• Knowledge of Philips IntelliVue monitoring equipment and applications is preferred.
• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse).
• Must be able to provide verification for current/active license.
• Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred.
• Passionate about technology and education related to patient care.
• Excellent verbal and written communication and presentation skills.
• Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
• Must be able to work flexible hours based on business needs.
• Must be able to wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa.
• Company relocation benefits will not be provided.
• Must reside in or within commuting distance to Buffalo and Rochester, NY.

Skills

• Clinical customer support
• Clinical application knowledge
• Solutions design
• Optimization
• Configuration
• Delivery of HPM products
• Clinical services
• Workflow assessment
• Education planning
• Custom configuration requirements
• Equipment and application education
• First customer use support
• Change adoption
• Troubleshooting
• Problem-solving
• Registered Nurse
• Clinical training
• Adult education delivery
• Intensive Care Unit (ICU)
• Critical Care Unit (CCU)
• Emergency Room (ER)
• Operating Room (OR)
• Neonatal Intensive Care Unit (NICU)
• Pediatric Intensive Care Unit (PICU)
• Philips IntelliVue monitoring equipment and applications
• Bachelor of Science in Nursing
• Registered Nurse license
• Certified Technical Trainer Plus (CTT+)
• Virtual Certified Technical Trainer Plus (VCTT+)
• Technology and education related to patient care
• Verbal communication
• Written communication
• Presentation skills

Location

• Buffalo/Rochester, NY

Work Type

• Field role
• Full-time

Experience Level

• 4+ years of experience as a Registered Nurse

Education Level

• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse)

Salary/Compensations

• $101,000 to $160,000

Benefits

• Company fleet/car
• Training
• Advancement opportunities
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• We are a health technology company.
• We believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
• Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
• Together, we deliver better care for more people because we believe that every human matters.
• We are taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.
• When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
• It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
• As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
• To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.