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About the Role
This entry-level opportunity is for an enthusiastic Customer Operations Specialist to join a high-impact Supply Chain team, playing a critical part in a 24x7 global operation to ensure customers receive timely hardware support.
Responsibilities
- Identify and highlight key trends in operational metrics to drive team visibility and performance.
- Partner with internal teams to resolve operational issues and implement project improvement methods.
- Run tailored operational reports to meet diverse business requirements and identify root causes for customer escalations.
- Resolve non-complex escalations and order management queries, providing on-call support when necessary.
- Act as a go-to expert for Order Management tools, processes, and contact center activities.
- Assist management in preparing executive summaries for performance reviews and Service of the Day (SOTD) updates.
- Coordinate cross-functional activities to drive improvements in customer satisfaction metrics.
Requirements
- Detail-oriented professional who thrives in a fast-paced, global environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- Collaborative mindset, comfortable working across different functions and time zones.
- Commitment to process improvement and a desire to become an expert in supply chain tools and workflows.
- Excellent communication skills, capable of supporting both internal stakeholders and management with clear, concise reporting.
- Proactive approach to problem-solving, especially regarding customer escalations and order management.
Skills
- Operational Excellence
- Collaboration
- Reporting & Analysis
- Escalation Management
- Subject Matter Expertise
- Strategic Support
- Continuous Improvement
- Analytical skills
- Communication skills
Experience Level
- Entry level
About the Company
- Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
- Cisco has been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- Cisco's solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- At Cisco, opportunities to grow and build are limitless.
- Cisco fosters a team environment, collaborating with empathy to make really big things happen on a global scale.