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About the Role
Drive sales, earn commission, and deliver extraordinary experiences for our community, contributing to our mission of inspiring people to live an active life.
Responsibilities
- Meet sales targets and ensure complete member satisfaction in all interactions.
- Build relationships with prospects by understanding their goals, needs, and decision-making style.
- Generate leads through inbound inquiries, free guest passes, and community outreach.
- Connect with potential members online, in-person, and at events to promote Virgin Active.
- Conduct personalized consultations and tours, highlighting how Virgin Active meets wellness goals.
- Tailor pitches to showcase relevant classes, programs, and community aspects.
- Clearly communicate membership benefits and facilitate the sign-up process.
- Craft ideal membership packages, handle objections, and close deals.
- Follow up with new members to guide them through club offerings.
- Maintain administrative efficiency and ensure a safe club environment.
- Go the extra mile to create delightful member experiences.
Requirements
- Over 1 year of relevant experience.
- Flexibility to work a non-traditional schedule.
- Experience working with a high-profile consumer brand.
- Proven ability to exceed performance targets.
- Retail or hospitality sector experience is a plus.
- People-focused with a desire to understand needs and provide solutions.
- Patient, level-headed, and calm under pressure.
- Self-assured with excellent listening and speaking skills.
- Ability to communicate effectively at all levels.
- Authentic self-expression and trustworthy judgment.
- Driven, perceptive, and inquisitive.
- Skilled in problem-solving and persuasion.
- Comfortable managing time and meeting targets.
- Can-do attitude with the ability to think on your feet.
- Comfortable with ambiguity and adapting to change.
- Motivated to continually improve and assist members.
Skills
- Sales
- Customer Service
- Relationship Building
- Lead Generation
- Community Outreach
- Personalized Consultations
- Sales Pitching
- Objection Handling
- Membership Sales
- Member Onboarding
- Administrative Management
- Persuasion
- Time Management
Location
- Bondi Junction
Work Type
- Full-time
Experience Level
- 1+ years relevant experience
Benefits
- Free gym membership
- Discounted personal training
- Special deals with retail and service partners
- Work/life balance with flexible options
- Paid parental leave
- Regular personal and professional development
- Confidential 24-hour support via employee assistance program
About the Company
- Virgin Active is part of the Virgin group, aiming to be the world's most loved exercise brand.
- Launched in Australia in 2008, it has grown to nearly 1,000 employees with iconic locations in Sydney and Melbourne.
- The Bondi Junction club is an eight-level, 1,370 sqm facility featuring studios for Cycle, Boxing, Reformer Pilates, Yoga, Grid Training, plus strength, cardio, and outdoor functional training zones.
- The club offers luxury changing room amenities including Dyson Supersonic™ hairdryers, ghd® straighteners, and Apelles products.