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About the Role

This 12-month fixed-term contract position provides maternity leave coverage for a Supply Chain Systems analyst. The role supports business users, resolves application issues, handles documentation, testing, and ensures operational continuity across Supply Chain systems and processes. It requires quick ramp-up, clear communication, thorough documentation, and reliable support, partnering with internal IT, business users, vendors, and managed-service partners.

Responsibilities

Provide day-to-day support coverage for Supply Chain business users across applications, interfaces, reports, access, and operational process issues.
Ensure continuity for 24/7 Distribution Center and Supply Chain operations by providing support coverage according to the assigned continental shift schedule.
Triage incidents and requests, gather required information, document business impact, and coordinate next steps with appropriate resolver teams or vendors.
Support Supply Chain systems and processes across warehouse operations, transportation, ordering, SAP-connected processes, inventory, planning, procurement, manufacturing, reporting, and integrations.
Maintain clear and complete ticket updates in ServiceNow or other support tools, including work notes, evidence, action owners, and resolution summaries.
Update knowledge articles, support documentation, test scripts, checklists, and handover materials to maintain continuity during the contract period.
Assist with testing, UAT coordination, release support, project hypercare, and issue tracking for Supply Chain system changes.
Escalate blockers, recurring issues, documentation gaps, and support risks to the Manager, Supply Chain Systems in a timely manner.
Support continuous improvement by identifying practical ways to reduce repetitive effort, improve documentation, and simplify support activities.
Utilize AI-enabled tools, Microsoft Copilot, ChatGPT-style assistants, and no-code/low-code automation responsibly for documentation, analysis, testing preparation, and repeatable support tasks.

Requirements

Bachelor degree or diploma in Computer Science, Information Technology, Engineering, Business Technology, Supply Chain, or equivalent practical experience.
1+ years of experience in systems analysis, application support, IT support, business analysis, or supply-chain technology support.
Strong analytical, troubleshooting, documentation, and communication skills.
Experience working with enterprise applications, support tickets, testing, system documentation, and cross-functional issue resolution.
Ability to ramp up quickly, follow established processes, manage multiple priorities, and maintain clear handover documentation.
Availability and flexibility to work continental shifts aligned to Distribution Center operating schedules, including nights, weekends, and holidays as required.
Strong Microsoft Office / Microsoft 365 skills, especially Excel, Outlook, Teams, Word, and PowerPoint.
Comfort using AI-assisted tools such as Microsoft Copilot, ChatGPT-style assistants, or similar platforms.
Interest in no-code/low-code automation tools such as Microsoft Power Automate, Power Apps, Appian, workflow tools, or RPA platforms.
Ability to recognize simple automation opportunities in repetitive support, reporting, and documentation work.
Understanding of responsible AI usage, including validation of outputs and appropriate handling of confidential business information.

Skills

Supply Chain Systems Support
Application Issue Resolution
Documentation
Testing
Operational Continuity
SAP
Warehouse Operations
Transportation
Inventory Management
Planning
Procurement
Manufacturing
Reporting
Integrations
ServiceNow
Microsoft 365
Excel
Outlook
Teams
Word
PowerPoint
AI-enabled tools
Microsoft Copilot
ChatGPT
No-code/low-code automation
Power Platform
Appian
RPA tools
SQL
Databases
EDI
APIs

Location

Ontario

Work Type

Contract
Continental shift schedule
24/7 operating model

Experience Level

1+ years of experience

Education Level

Bachelor degree or diploma in Computer Science, Information Technology, Engineering, Business Technology, Supply Chain, or equivalent practical experience.

Salary/Compensations

63,000 - 73,000 CAD

Benefits

Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Equal Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
RBI's policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.