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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. They build and inspire high-performing teams who achieve sales goals, manage payroll, train staff, execute visual presentation standards, maintain operational efficiencies, and hold the team accountable for upholding company standards and policies.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information.
• Maintain professional attire, demeanor, appearance, and compliance to company dress code.
• Make decisions with sound judgment in the best interest of the customer, store team, and business.
• Demonstrate a commitment to training and development utilizing all training resources.
• Show initiative to cross-train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by being the material expert in new product information.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including opening and closing the store, POS management, sales floor coordination, and break scheduling.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate the ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

Skills

• G.U.E.S.T. service approach
• World Class Service
• Product knowledge
• Selling techniques
• Customer loyalty building
• Team motivation
• Ethical behavior
• Open communication
• Decision making
• Training and development
• Cross-training
• Merchandising
• Operational tasks
• Visual presentation standards
• Promotions management
• POS systems
• Microsoft Office
• Problem solving
• Attention to detail

Location

• Massapequa Park, NY

Work Type

• Full-Time
• Part-Time

Education Level

• None

Salary/Compensations

• $20.00 - $24.00 Hourly

About the Company

• TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
• Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

Equal Opportunity

• TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.