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About the Role

The Housekeeping Assistant Manager supervises housekeeping and laundry operations to ensure product quality and optimal guest service, aligning with hotel and company business objectives. This onsite lead supervisory role involves managing a team, performing cleaning duties, maintaining inventory, and contributing to overall hotel goals through a focus on guest satisfaction, expense control, and product quality.

Responsibilities

Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service.
Create processes and procedures to ensure the hotel is properly supplied, meeting guest expectations, and maintained.
Ensure all staff are properly trained and have the necessary supplies and equipment.
Lead the delivery of clean rooms that meet brand standards for time, product, and placement.
Monitor performance and make recommendations for disciplinary and human resources actions.
Recruit, develop, and manage the Housekeeping staff.
Inspect assigned suites and public areas for cleanliness and repair, advising employees of deficiencies and providing retraining.
Perform housekeeping duties including making beds, vacuuming, and cleaning guest suites.
Operate and clean commercial laundry equipment and manage the hotel's laundry operation.
Inventory and maintain par levels for linen and supplies.
Maintain procedures for security of lost and found items.
Promote teamwork and quality service through daily communication and coordination.
Enforce hotel standards, policies, and procedures within the housekeeping department.
Act as "Manager on duty" as required.
Ensure compliance with federal, state, and local health and safety laws.
Perform other duties as assigned.

Requirements

High School Diploma or equivalent.
Five years of housekeeping experience.
Minimum of one year of supervisory training/experience.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Reading and writing abilities required for effective communication, task completion, supply ordering, instruction comprehension, and equipment manual/safety information reading.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational, and training abilities.
Ability to prioritize and organize work assignments.
Experience with Microsoft Office preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Will be required to regularly use commercial cleaning chemicals.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, kneeling, climbing, and crawling.
Will be required to work mornings, evenings, weekends, and holidays.
Complete a full application in addition to attaching a resume.

Skills

Housekeeping operations management
Team leadership
Guest service delivery
Staff training and development
Inventory management
Budgeting
Problem-solving
Organizational skills
Communication skills
Microsoft Office proficiency (preferred)

Location

Onsite

Work Type

Full-time

Experience Level

Supervisory experience required
Minimum 1 year supervisory experience

Education Level

High School Diploma or equivalent

Salary/Compensations

Hourly Compensation Range: $27.75 - $31.25

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

About the Company

Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing rapidly.
They offer an epic blend of full-service and focused hotels in major cities with a diverse portfolio of owned, managed, and franchised properties.
Sonesta is driven by the human side of hospitality, delivering service with passion, loyalty with purpose, and experiences that connect.
Their mission is 'Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.'

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.