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About the Role

The Sales Manager will drive sales efforts for their assigned venue, acting as front-line sales support. This role is responsible for generating scope of work and contracts, moving leads through the sales funnel using a proprietary sales process, and focusing on connection, prequalification, and solutions.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise the scope of work, quotes, proposals, and contracts for AV products and services.
• Utilize the Company’s proprietary sales process, including lead prequalification, quote generation, contract confirmations, pricing and service negotiations, and follow-up.
• Build deep knowledge of Pinnacle Live’s products and offerings, displaying a passion for learning new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter client information into Pinnacle Live’s CRM platform.
• Develop and drive an individual sales strategy, including funnel management and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or a related field.
• Minimum of two (2) years of experience in a customer service-facing role.
• Prior sales experience in the hospitality industry is preferred.
• Proficiency in CRM platforms, with the ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience are preferred.
• Scenic and Décor experience is preferred.
• Rigging, Electrical, and Exhibit experience is preferred.
• Highly skilled communicator.
• Exceptional interpersonal and relationship-building skills.
• Highly skilled at project management.
• Proven success working in a fast-paced environment.
• Problem solver mindset with strong organizational skills.
• Highly skilled customer service mindset, willing to go above and beyond.
• Very strong time management skills with the ability to work on multiple projects effectively.
• Strong business communication, presentation, and writing skills.
• Ability to manage multiple communication platforms effectively.
• Exceptional relationship builder, internally and externally.
• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• CRM platforms
• Sales process management
• Project management
• Customer service
• Time management
• Business communication
• Presentation skills
• Writing skills
• Relationship building
• Interpersonal skills
• Organizational skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum of two (2) years of experience in a customer service-facing role
• Prior sales experience in the hospitality industry preferred

Education Level

• Bachelor’s degree in business or a related field

About the Company

• Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues.
• We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.
• Pinnacle Live is a Collaborative Crusader, empowering employees to tackle tough challenges and deliver unforgettable hospitality and live event experiences.

Equal Opportunity

• Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer.
• Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
• We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
• We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
• Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
• We strive to create an environment where we actively embrace all forms of diversity.