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About the Role

Sterling North America, Inc. is seeking a Print Production Account Coordinator for its Hauppauge, NY office. This full-time role is ideal for someone seeking a fun, fast-paced environment where employees are hands-on and take pride in their work. The position requires availability to work 5 days a week from 5pm – 2:00am, with flexibility for additional hours and days as needed.

Responsibilities

• Submit digital or paper proofs per client or management requests.
• Communicate with clients via phone and e-mail to discuss new or repeat print orders, review project specifications, and assure all are properly accounted for.
• Accurately translate and communicate client project requirements to facilitate timely production of product.
• Monitor progress of jobs throughout production, confer with clients to keep them informed, proactively discuss any issues, solicit additional information, and coordinate all changes.
• Record and file all orders/requests in an organized manner.
• Field client questions and concerns politely, respond to inquiries, resolve complaints promptly, ensure proper actions are taken, and advise supervisor and collaborate with colleagues, sales, management, and production when applicable.
• Perform additional duties as directed by management.

Requirements

• 4+ years of solid Offset and Digital Print experience.
• 3+ years of experience in the printing industry or similar environment preferred.
• Ability to work onsite at the Hauppauge location full-time is obligatory.
• Strong problem-solving and time management skills.
• Ability to work effectively cross-functionally.
• Knowledge of print production processes is vital.
• Ability to work under pressure and meet tight deadlines.
• Ability to quickly adapt to changing workloads and priorities.
• Capable of prioritizing and managing multiple tasks and meeting deadlines in a fast-paced, dynamic environment.
• Proficient with Microsoft Office Suite or related software.
• Exceptional customer service, attention to detail, organization, and follow-up skills are vital.
• Good reasoning, sound judgement, and ability to work in a team are essential.
• Self-motivated with the ability to work independently with minimal supervision.
• Must be flexible with time, as business needs dictate work hours outside of normal schedule.

Skills

• Offset printing
• Digital printing
• Customer service
• Communication
• Problem-solving
• Time management
• Cross-functional collaboration
• Print production processes
• Microsoft Office Suite

Location

• Hauppauge, NY

Work Type

• Full-time
• Onsite

Experience Level

• Experienced

Salary/Compensations

• $28.00 - $33.00 Hourly

Benefits

• Weekly Pay
• Comprehensive Health Benefits (medical, dental, vision, disability, etc.)
• Retirement Savings with a Company match
• Paid Holidays
• Paid Time Off (PTO)
• Multiple employee discounts programs

About the Company

• Sterling North America, Inc. is one of the leading print resources for the financial industry and broader business community.
• We are driven by a mission to provide the best product, fast and cost-effectively.
• Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs.