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About the Role
Abbott Rapid Diagnostics is recruiting a Training & Engagement Manager in South UK to develop innovative training initiatives and programmes to support business growth in Abbott’s Cardiometabolic business. This field-based, customer-facing role ensures effective use of Abbott Cardiometabolics product portfolio, delivers added value to customers, and drives loyalty and increased product utilization.
Responsibilities
- Lead the design and delivery of tailored training programmes utilizing virtual and face-to-face formats.
- Work cross-functionally with marketing, training, technical services, global product management, and commercial teams.
- Act as a Subject Matter Expert (SME) for the Afinion and Cholestech LDX platforms.
- Support the technical components of tender submissions.
- Drive customer engagement and retention, identifying opportunities to upsell and increase product utilization.
- Complete and submit timely administration tasks including customer record keeping, activity reporting, forecasts, and expenses.
- Manage samples, demo devices, and promotional expenses.
- Maintain close relationships with key accounts and ensure their requirements are met.
- Represent Abbott professionally, ensuring compliance with legal and ethical standards.
Requirements
- Relevant Product Knowledge including communication of clinical and/or technical data.
- Capable computer skills for Abbott field reporting data system, correspondence, and spreadsheets.
- Excellent communication skills.
- Demonstrated Teamwork & Collaboration.
- Strong Customer Focus.
- Confident with a can-do attitude.
- Flexible and adaptable mindset.
- Good Planning and organising ability.
- Self-motivated and Self-Disciplined.
- Resilient and Tenacious.
- Preferably prior learning of professional selling or training skills, especially within the medical devices or pharmaceutical arena.
Skills
- Training programme design and delivery
- Virtual and face-to-face training
- Cross-functional collaboration
- Subject Matter Expertise (Afinion and Cholestech LDX platforms)
- Technical troubleshooting
- Complaint monitoring
- Tender submission support
- Customer engagement and retention
- Upselling
- Product utilization increase
- Sales Force reporting
- Forecasting
- Expense management
- Sample and demo device management
- Key account management
- Professional representation
- Legal and ethical compliance
Location
- South UK
- London
- South central UK
- Up to Northampton
Work Type
- Field-based
- Customer-facing
- Full-time
Experience Level
- Manager
Benefits
- Career development with an international company
- Access to global recognition as a great place to work
- Opportunities for diverse roles
About the Company
- Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
- Abbott is recognized as a great place to work in dozens of countries.
- Abbott is named one of the most admired companies in the world by Fortune.
- Abbott is recognized as one of the best big companies to work for.
- Abbott is recognized as a best place to work for diversity, working mothers, female executives, and scientists.
Equal Opportunity
- Abbott is an Equal Opportunity Employer, committed to employee diversity.