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About the Role
Under the general direction of the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions. It provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.
Responsibilities
- Assists in the planning, development, and implementation of City-wide IT strategies.
- Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit.
- Oversees the preparation of the departmental business plan and budget.
- Directs programs to monitor, evaluate, and improve customer service delivery.
- Leads the planning, development, and implementation of City-wide IT policies.
- Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
- Represents the Chief Information Officer at meetings as requested.
- Translates strategic direction into tactical projects and programs to produce the desired outcome.
- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Requirements
- Knowledge of Federal, State, and Local laws, ordinances, and policies.
- Knowledge of supervisory and managerial techniques and principles.
- Knowledge of budgeting methods and systems.
- Knowledge of various hardware and software applications.
- Skill in oral and written communications.
- Skill in conflict resolution and problem solving.
- Skill in collecting, analyzing, and interpreting applicable research data.
- Ability to effectively plan for and use of technical and staff resources.
- Ability to prioritize and meet deadlines, and objectives.
- Ability to multi-task.
- Ability to evaluate operational performance and implement changes.
- Requires a Criminal Background Investigation (CBI).
Skills
- Strategic Technology and Operational Leadership
- Infrastructure and Cloud Expertise
- Operational Excellence and Service Delivery
- Governance and Cross-Functional Collaboration
- Leadership Development and Mentorship
- Change Management and Innovation
Location
- 2400 Grove Blvd, Austin, TX 78741
Work Type
- On-site
Experience Level
- Five (5) years of related experience, including three (3) years of experience in a management capacity.
- Experience developing and implementing enterprise strategies and leading enterprise application teams.
- Experience managing large-scale enterprise operations with a focus on technical hygiene, resiliency, and operational excellence.
- Experience implementing Citywide or enterprise technology strategies that align operational initiatives with organizational goals.
- Experience improving IT service delivery through operational modernization, process improvement, and application rationalization efforts.
- Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.
Education Level
- Bachelor’s degree from an accredited college or university in a related field.
Salary/Compensations
- Salary is commensurate based on experience and the approved salary range.
Benefits
- Low-cost medical, dental, vision
- Paid leave time
- Highly competitive retirement plan
- Training opportunities
About the Company
- Austin Technology Services (ATS) is the City of Austin's principal information technology department and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, continuous service improvement, and solutions to enable customer success.
- ATS also teams up with regional partners to improve public safety communication throughout Central Texas.
- ATS is comprised of multiple service areas, each with a unique focus: Information Security leads the defense of the City’s digital environment - protecting infrastructure, data, and essential public systems.
- From the Security Operations Center to Governance, Risk & Compliance and Security Architecture, this team ensures Austin operates safely in an increasingly complex threat landscape.
- Customer Engagement works hand-in-hand with City departments, ensuring technology is aligned with business needs.
- Through Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office, the team drives effective delivery of Citywide technology initiatives.
- Critical Infrastructure & Public Safety supports the highly specialized, always on systems used by our public safety agencies and essential services.
- This team provides engineering, architecture, and continuity planning to ensure the systems Austin relies on remain resilient, secure, and available.
- Customer Delivery ensures that enterprise applications, DevOps, testing, and the Service Desk work seamlessly together.
- This function provides dependable, high quality services that enable City employees to work efficiently and deliver exceptional service to the community.
- Data & Analytics leads the City’s transformation into a data driven organization.
- From engineering and governance to business intelligence, AI/ML, and performance measurement, this team empowers departments with insights that support informed decisions and measurable outcomes.
- Business Management supports the operational backbone of ATS—finance, contract support, vendor management, workforce development, performance metrics, and administrative services.
- Their work ensures strong stewardship of public resources and the growth of a talented, engaged technology workforce.
- Governance, Planning, Engineering & Architecture provides Citywide technology leadership, establishing the standards, architecture, strategic plans, and delivers the resilient infrastructure backbone that all services depend on.
- At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
- As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
- Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
- Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
- By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
Equal Opportunity
- The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
- In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
- City of Austin is committed to compliance with the Americans with Disabilities Act.
- If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.