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About the Role

Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions. It provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.

Responsibilities

• Assists in the planning, development, and implementation of City-wide IT strategies.
• Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit.
• Oversees the preparation of the departmental business plan and budget.
• Directs programs to monitor, evaluate, and improve customer service delivery.
• Leads the planning, development, and implementation of City-wide IT policies.
• Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
• Represents the Chief Information Officer at meetings as requested.
• Translates strategic direction into tactical projects and programs to produce the desired outcome.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Requirements

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of Federal, State, and Local laws, ordinances, and policies.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of budgeting methods and systems.
• Knowledge of various hardware and software applications.
• Skill in oral and written communications.
• Skill in conflict resolution and problem solving.
• Skill in collecting, analyzing, and interpreting applicable research data.
• Ability to effectively plan for and use of technical and staff resources.
• Ability to prioritize and meet deadlines, and objectives.
• Ability to multi-task.
• Ability to evaluate operational performance and implement changes.
• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.
• Experience developing, implementing and maturing enterprise project/portfolio management organizations.
• Experience managing customer relationships for effective delivery of programs and service.
• Experience implementing Citywide or enterprise technology programs that align operational initiatives with organizational goals and strategies.
• Experience improving business capabilities through technology modernization, process improvement, and enterprise change management efforts.
• Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.
• The selected candidate will provide leadership for Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office teams, while also working with the Austin Technology Services executive team and department executives across the City.
• The role includes responsibility for the effective delivery of Citywide technology initiatives and the management of the technology service portfolio, with a scope that includes over 40 employees, 2 direct reports, and a budget of over $5M.
• Initial priorities may include delivery of the citywide application rationalization program, continued organizational alignment leadership during technology centralization, and change management program expansion.
• Key considerations include ability to lead organization through complex changes, a strong commitment to mentorship and employee development, and expertise in executive stakeholder management and relationship building.
• The selected candidate should be prepared to navigate these areas while supporting strong operations, employee engagement, community trust, and long-term service excellence.
• A detailed and complete Employment Application is required.
• A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application.
• Verification of employment history dates on resume should match online Employment Application.
• This position requires a Criminal Background Investigation (CBI).
• The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise infrastructure operations, modernization efforts, and customer service delivery.
• They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private-sector best practices.
• This individual possesses strong expertise in infrastructure operations, enterprise cloud strategy, governance, and technology resiliency, to streamline technology services while maintaining reliable, efficient operations.
• They are also a collaborative, people-focused leader committed to mentoring staff, developing future leaders, and partnering across the organization to advance resilient and forward-thinking technology solutions.

Skills

• Federal, State, and Local laws, ordinances, and policies
• Supervisory and managerial techniques and principles
• Budgeting methods and systems
• Various hardware and software applications
• Oral and written communications
• Conflict resolution and problem solving
• Collecting, analyzing, and interpreting applicable research data
• Effectively plan for and use of technical and staff resources
• Prioritize and meet deadlines, and objectives
• Multi-task
• Evaluate operational performance and implement changes
• Enterprise project/portfolio management
• Customer relationship management
• Citywide or enterprise technology programs
• Technology modernization
• Process improvement
• Enterprise change management
• Leading and mentoring technical teams
• Developing future leaders
• Succession development
• Strategic Technology and Operational Leadership
• Infrastructure and Cloud Expertise
• Operational Excellence and Service Delivery
• Governance and Cross-Functional Collaboration
• Leadership Development and Mentorship
• Change Management and Innovation
• Executive stakeholder management
• Relationship building

Location

• 2400 Grove Blvd, Austin, TX 78741

Work Type

• On-site

Experience Level

• 5 years of related experience
• 3 years of management capacity experience

Education Level

• Bachelor’s degree from an accredited college or university in a related field

Salary/Compensations

• Salary is commensurate based on experience and the approved salary range.

Benefits

• Low-cost medical, dental, vision
• Paid leave time
• Highly competitive retirement plan
• Training opportunities
• Generous leave
• Work-life balance programs
• Comprehensive compensation package
• City of Austin Employees' Retirement System
• Public transit access
• Bike-friendly infrastructure
• Wellness programs
• On-site fitness centers
• Mental health support
• Professional development opportunities
• Leadership opportunities

About the Company

• Austin Technology Services (ATS) is the City of Austin's principal information technology department and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, continuous service improvement, and solutions to enable customer success.
• ATS also teams up with regional partners to improve public safety communication throughout Central Texas.
• Information Security leads the defense of the City’s digital environment - protecting infrastructure, data, and essential public systems.
• Customer Engagement works hand-in-hand with City departments, ensuring technology is aligned with business needs.
• Critical Infrastructure & Public Safety supports the highly specialized, always on systems used by our public safety agencies and essential services.
• Customer Delivery ensures that enterprise applications, DevOps, testing, and the Service Desk work seamlessly together.
• Data & Analytics leads the City’s transformation into a data driven organization.
• Business Management supports the operational backbone of ATS—finance, contract support, vendor management, workforce development, performance metrics, and administrative services.
• Governance, Planning, Engineering & Architecture provides Citywide technology leadership, establishing the standards, architecture, strategic plans, and delivers the resilient infrastructure backbone that all services depend on.
• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act.
• If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.