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About the Role

The Field Support Specialist will provide backfill coverage within their assigned region, filling in for staff on scheduled and unscheduled time off. This position requires flexibility due to multiple potential work locations and the possibility of same-day assignments. This role is critical for customer satisfaction, business continuity, and meeting service level agreements by ensuring continuous coverage.

Responsibilities

Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
Provide binding services such a GBC, Velo, Coil, and Wire Internal.
Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
Performs duties of scanning and imaging documents and light copy/print reproduction services.
Maintains the Office Services Center area in a neat and orderly fashion.
Service and replenish the pantry, conference, kitchen, or meetings areas.
Provides general and preventative office maintenance & repair duties.
Oversees office equipment maintenance and safety tests.
Breakroom organization, cleaning, and stocking.
Meeting room and conference room set ups.
Monitors level of office supplies on the floors while replenishing.
Inventories office supplies and orders accordingly.
Provides reception or concierge (front of office) coverage as needed.
Welcome guests receive and catalog guest information, and orient new clients.
Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service.
Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
Answers and properly routes global calls.
Logs visitors into the registration system.
Provides light administrative support to staff as directed.

Requirements

Ability to work assigned work hours determined by manager.
Adhere to all policies and procedures required.
Travel is essential and requires access to a reliable means of transportation.
Assignments can include traveling from one SPS site to another SPS site after arrival to the “home” location as required by business need.
Travel distance will be predominately within the FSS’s assigned region.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
MS Office Suite experience with intermediate to expert competency.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD (Multi-Functional Device) equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.

Location

In-Person Job in San Diego, California
Assignments within a 25-mile radius of the main client site.

Work Type

On Call
Temporary
In-Person

Experience Level

6+ months prior work experience preferred.

Education Level

High School Diploma (or equivalent) required.

Salary/Compensations

$23—$25 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.