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About the Role

As a Program Manager II on the Integrations team within Community Trust Business Operations & Integrations, you will report to the Director of Business Operations & Integrations. You will join a small, high-impact team of program managers responsible for CT's full GTM portfolio, serving as the primary CT point of contact for a set of product and initiative launches. You will manage these launches end-to-end from intake through post-launch, collaborating across all Twitch organizations.

Responsibilities

Own a portfolio of product, policy, and operational launches end-to-end, from scoping through delivery and post-launch follow-through, including launches impacting CT's global outsourcing operations.
Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders.
Manage timelines, identify and mitigate risks proactively, and escalate issues to management when necessary.
Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning, surfacing operational concerns and helping partners understand CT's perspective on enforcement feasibility, compliance, and customer experience.
Build and improve systems that help the team scale, including process improvements, tooling, and communication norms.

Requirements

3+ years of program or project management experience in a cross-functional environment with multiple (5+) concurrent workstreams.
Demonstrated ability to structure ambiguous work into a clear plan with owners, milestones, and accountability.
Proven ability to influence without authority, building alignment, navigating disagreement, and driving outcomes through trust.
Comfort managing stakeholder relationships across levels (IC through Director+), across organizations, and across competing priorities.
Strong written and verbal communication skills, able to distill complex work into clear, concise updates for any audience.
High emotional intelligence and a collaborative orientation, building trust quickly and leading with empathy.

Skills

Program Management
Project Management
Cross-functional Collaboration
Stakeholder Management
Risk Management
Communication
Influencing
Systems Thinking
Process Design
Trust & Safety
Go-to-Market Strategy

Location

San Francisco, CA
Irvine, CA
Los Angeles, CA
Seattle, WA
New York, NY

Work Type

Onsite
Hybrid

Experience Level

3+ years of program or project management experience

Salary/Compensations

$82,700—$129,800 USD (Seattle, WA)
$81,600—$142,800 USD (San Francisco, CA)
$81,600—$142,800 USD (New York, NY)
$74,200—$129,800 USD (Irvine, CA)

Benefits

Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount
Sign-on payments
Restricted stock units (RSUs)
Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
We’re about community, inside and out.
We’re on a quest to empower live communities.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.