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About the Role
The Technical Support and Field Service Specialist role is key to delivering expert technical support and resolving equipment issues for local customers. You will provide cost-effective solutions, conduct impactful training seminars, collaborate with internal teams to drive product and process improvements, and ensure smooth commissioning of Armstrong equipment at project sites.
Responsibilities
- Provide excellent technical support in an office-based environment or, at times, on-site for local customers.
- Assist customers with problematic equipment and offer cost-effective solutions.
- Respond to customer technical inquiries and provide support online or on-site.
- Conduct on-site training seminars for regional representatives and customers.
- Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.
- Perform additional departmental assignments as required.
- Collaborate with internal teams and vendors to enhance products and processes.
- Initiate corrective action, Root cause and Field service reports when necessary.
- Implement recommendations to improve methods and reduce cycle times.
Requirements
- University degree in electrical or building controls/automation with a minimum of 3 years’ experience in the related field. Alternatively, an HVAC diploma/degree or five (5) years of HVAC/Controls industry experience will be considered.
- At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
- Experience in technical support and/or customer service.
- Public speaking and training experience are assets.
- Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
- Familiarity with building automation communication protocols such as BACnet and Modbus is required.
- Experience with Tridium Niagara and wireless networking is a definite asset.
- Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
- Creative problem-solving skills and ability to conduct root cause analysis.
- Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
- Strong team-oriented leadership skills with a proactive, action-driven approach.
- Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.
- Excellent communication skills with the ability to engage in open and authentic discussions in all situations.
Skills
- BACnet
- Modbus
- Tridium Niagara
- Wireless networking
- Public speaking
- Training
- Technical support
- Customer service
- Problem-solving
- Root cause analysis
- Communication
Location
- Local customers
Work Type
- Office-based
- On-site
Experience Level
- Minimum of 3 years’ experience in the related field
- Five (5) years of HVAC/Controls industry experience
- At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
Education Level
- University degree in electrical or building controls/automation
- HVAC diploma/degree
About the Company
- Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents.
- Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
- As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration.
- Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact.
- Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints.
- Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.