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About the Role

HUMAN Security is seeking a Product Manager to join our Sightline and Agentic Trust team, spearheading product execution within the enterprise cybersecurity and fraud mitigation landscape. You will oversee continuous customer request streams, synthesizing feedback from clients and internal stakeholders to drive tactical support, accelerate high-impact initiatives, and provide strategic insights for our product roadmap.

Responsibilities

• Act as the single point of accountability synthesizing incoming product requests and major escalations, ensuring they are appropriately prioritized and integrated into key product initiatives.
• Partner with account management, product, and engineering to unblock high-stakes customer situations quickly.
• Absorb reactive noise, ad-hoc requests, one-off escalations, and internal pressure before it reaches research and engineering teams.
• Identify and prioritize high-impact, low-effort improvements that can be shipped fast and drive their shipping.
• Translate vague, high-level goals into scoped deliverables with clear owners, timelines, and success criteria.
• Drive delivery of these initiatives from kickoff through launch.
• Own the process of product requests management.
• Drive progress across teams where you have influence but no direct authority — chase owners, enforce commitments, and make the status of every initiative visible.
• Develop a deep working knowledge of the product — how it works, where it breaks, and what customers care about.

Requirements

• 5+ years in project management / product management / customer success roles with a track record of delivering real results for SaaS enterprise products.
• Experience navigating ambiguous, high-pressure environments where requirements were not handed neatly.
• Proven ability to drive outcomes without direct authority.
• Strong prioritization instincts, knows the difference between urgent and important and acts accordingly.
• Experience working in or very closely with a product and engineering organization.
• Understands how organizations actually work, formal and informal power, competing priorities, and political dynamics.
• Able to negotiate resource and priority trade-offs with managers across functions.
• Reads situations quickly and adapts communication style to the audience - executive, engineer, customer.
• Fast learner and strong technical background, ability to quickly onboard with complex systems and environments.
• Background in customer support or customer success is a strong asset.

Skills

• Experience in fraud/abuse mitigation
• Technical background or software development experience
• Exposure to Agentic AI or machine-learning–powered products
• Knowledge of cybersecurity threats and vulnerabilities
• Familiarity with cloud-based platforms and architectures
• Prior experience working in a high-growth or late-stage startup environment

Location

• NYC

Work Type

• Flexible work options

Experience Level

• 5+ years

Benefits

• Comprehensive total rewards package for personal and professional development
• Well-being and learning stipends
• Flexible work options
• Dedicated time off

About the Company

• HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first.
• Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.
• HUMAN is growing fast, and there’s never been a more meaningful time to join us.
• If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

Equal Opportunity

• HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone.
• We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together.
• If you are an individual with a disability or special need that requires accommodation, please contact us directly.