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About the Role

This role is ideal for individuals who are customer-obsessed and enjoy problem-solving, assisting customers with various transactions to ensure a seamless and friendly experience.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Requirements

• The ability to effectively build relationships with customers, peers and leadership
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Skills

• MS Windows
• iOS
• Android

Location

• Los Angeles
• San Francisco

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Salary/Compensations

• $16.40 - $17.10 Hourly
• Commission varies based on merchandise sold (3% to 14.5% for apparel, shoes, accessories; 3% for Beauty and Men’s Fragrance)

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• 401k
• Holidays

About the Company

• We’re a fast-moving fashion company that started as a shoe store in 1901.
• This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.
• We empower our people to be innovative, creative and focused on providing the best service to our customers.
• Through it all, we remain committed to leaving the world better than we found it.
• We reward great work, promote from within and celebrate diversity.
• CUSTOMER OBSESSED: We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
• OWNERS AT HEART: We treat every interaction as an opportunity to make an impact and deliver excellence.
• CURIOUS AND EVER CHANGING: We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
• HERE TO WIN: We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
• WE EXTEND OURSELVES: We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Equal Opportunity

• For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
• Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.