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About the Role

The Residential Services Assistant will be responsible for overseeing general property management services through frequent home inspections, including housekeeping, maintenance, grocery shopping, laundry, package delivery, and other requested items. This role contributes to creating the Discovery Land Company experience for members and employees.

Responsibilities

• Provide exceptional service and communication at all times with members/guests, and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals.
• Secure properties upon members/guests departure.
• Meet members/guests upon arrival and departure.
• Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
• Report any emergency needs to the Director of Residential Services.
• Manage delivery of packages to members’ homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform general maintenance tasks as applicable.
• Assist with coordinating and preparing rental unit usage.
• Maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Coordinate with or assist other departments as needed.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Must have a valid drivers license in good standing.

Skills

• Exceptional communication and interpersonal skills.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Location

• Amenia, New York

Work Type

• Full-time

Experience Level

• Previous experience and proven success in the hospitality or service industry is strongly preferred.

Education Level

• High School Diploma or equivalent.
• CPR, First Aid, AED Certification preferred.

Salary/Compensations

• $22.00 - $23.00 USD per hour

Benefits

• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About the Company

• Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.
• The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.
• For more information about our company, please visit: http://www.discoverylandco.com.