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About the Role

The Health and Wellness Worker plays a key role in supporting clients facing multiple barriers to optimal physical, mental, and emotional health. This role involves assessing client needs, supporting goal development, and coordinating access to internal and external services. The position also requires collaboration with internal teams and contributing to health strategies, with a strong emphasis on client-centered, anti-oppressive practice.

Responsibilities

Assess client health barriers and strengths; support clients in defining self-determined health and wellness goals
Develop health and wellness plans in areas such as nutrition, stress management, recreation, coping strategies, medication reminders, and formal counseling
Identify and facilitate access to clinical care, detox/rehab, mental health supports, and other external services
Coordinate internal group programming and partnerships with community agencies to deliver effective, relevant health and wellness initiatives
Collaborate with the Life Management, Employment, and Sustainable Housing teams to ensure client-centered, integrated service delivery
Assist in identifying service gaps and recommending program development opportunities
Build partnerships with health-focused organizations to enhance client supports
Evaluate the effectiveness and outcomes of programming
Participate in staff meetings, case discussions, and agency initiatives
Support cross-program collaboration and contribute to a positive, inclusive workplace culture
Support the training and orientation of students, volunteers, and new staff as assigned
Document client interactions, outcomes, and activities thoroughly
Support front-line shelter operations as needed, including floor coverage, front desk duties, escorting residents to/from appointments, and collection of used paraphernalia
Deliver services with sensitivity to the racial, cultural, linguistic, and gender-specific needs of diverse communities
Observe agency policies, including confidentiality and the Staff Code of Conduct
Attend professional development and training as directed
Perform other duties as assigned by the Manager of Shelter Programs or Director of Shelters & Housing

Requirements

Minimum 3 years of experience delivering health or substance use-related support services
Minimum 2 years working in a shelter, hostel, or similar setting
Strong knowledge of local health, substance use, and community support services
Experience building collaborative, professional relationships with clients, colleagues, and external partners
Demonstrated ability to manage projects through all stages
Presentation of a current criminal record check

Skills

Time management
Communication (oral and written)
Documentation
MS Office proficiency
Social media tools proficiency
Client-centered practice
Anti-oppressive practice
Collaboration
Project management

Location

Toronto

Work Type

Full-time
Contractual

Experience Level

Minimum 3 years of experience delivering health or substance use-related support services
Minimum 2 years working in a shelter, hostel, or similar setting

Education Level

College diploma or university degree in a related field, or equivalent combination of education and experience

About the Company

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.
Our work is rooted in dignity, respect, and a commitment to meeting people where they are.
We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Equal Opportunity

CONC is committed to equity, diversity, and inclusion in our workplace.
We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.
Accommodation is available upon request throughout the recruitment process.