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About the Role

One Vascular is seeking an organized, service-driven Clinic Lead for their London, Ontario location. This role involves patient-facing duties and leadership of the administrative team, ensuring smooth clinic operations through task delegation, physician and technologist support, and oversight of administrative functions.

Responsibilities

• Provide day-to-day supervision of the administrative team, ensuring all clinic tasks are completed accurately and efficiently.
• Delegate responsibilities to Medical Office Administrators (MOAs) and monitor task completion.
• Generate and approve admin staff schedules, timecards, and vacation requests in alignment with clinic needs.
• Serve as the primary point of contact for the administration team, providing guidance, mentorship, and conflict resolution.
• Collaborate closely with physicians and other providers to coordinate clinic schedules.
• Oversee patient scheduling to optimize provider time, procedure room utilization, and patient flow.
• Ensure incoming referrals are triaged appropriately and outgoing referrals are tracked.
• Maintain clinic readiness by overseeing inventory levels, equipment maintenance, and supply ordering.
• Support compliance with organizational policies, confidentiality standards, and PHIPA requirements.
• Provide high-level support to patients, addressing complex scheduling, procedure, and payment-related inquiries.
• Ensure patient records, requisitions, and consent forms are complete and accurate.
• Coordinate directly with physicians and technologists to resolve scheduling conflicts or urgent operational needs.
• Promote patient satisfaction by ensuring a professional, compassionate, and efficient experience throughout their care.
• Oversee utilization of the EMR system, ensuring accurate data entry, requisition processing, and form generation.
• Support reporting by providing operational data on patient volumes, procedure scheduling, and workflow efficiency.
• Ensure staff compliance with clinic policies, administrative procedures, and quality standards.
• Report regularly to the Director of Administration on clinic operations, staffing performance, and workflow challenges.
• Escalate and collaborate with the Director of Administration in circumstances such as staffing shortages, attendance concerns, performance issues, requests for policy clarification, escalated patient complaints, operational disruptions, and strategic planning.

Requirements

• Minimum 5 years of administrative experience in a healthcare setting.
• At least 1 year of experience in a supervisory or lead role.
• Strong leadership, delegation, and organizational skills.
• Exceptional communication and customer service abilities.
• Proficiency with Microsoft Office 365.
• Solid understanding of PHIPA and the importance of patient confidentiality.
• A confident and approachable leader who motivates others through teamwork and accountability.
• Proactive and resourceful, able to anticipate and resolve operational challenges.
• Compassionate and patient-centered, with a strong belief in delivering exceptional service.
• Dedicated to supporting both physicians and colleagues in a collaborative, respectful environment.

Skills

• Leadership
• Delegation
• Organization
• Communication
• Customer Service
• Microsoft Office 365
• EMR systems (Accuro or similar preferred)
• PHIPA
• Patient Confidentiality
• Teamwork
• Accountability
• Problem-solving
• Interpersonal skills

Location

• London, Ontario

Work Type

• Full-time

Experience Level

• 5+ years administrative experience in healthcare
• 1+ year supervisory or lead role experience

About the Company

• One Vascular is committed to providing the highest standard of comprehensive vascular care using cutting-edge technology.
• The company focuses on improving quality of life through premier vascular imaging, advanced techniques, and state-of-the-art clinics.
• One Vascular aims to set the standard for vascular care in a comfortable, confident, and satisfying environment.

Equal Opportunity

• One Vascular is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.
• Accommodation is available during the recruitment process.