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About the Role

This is a SaaS sales leadership role, managing a team of Strategic Account Executives for Braze's market-leading Customer Journey Orchestration platform. We're looking for someone passionate about helping brands communicate more effectively with their customers, building a winning team, and expanding our highly successful customer base.

Responsibilities

• Hire, nurture, and lead a team of world-class sales talent
• Set and execute an aggressive customer acquisition and expansion strategy for the region
• Lead the verticalization strategy for retail and consumer goods, developing and continuously refining sales playbooks, messaging frameworks, and industry-specific value propositions that enable your team to sell with precision and speed
• Partner cross-functionally with Marketing, Product, and Customer Success to build out a robust retail vertical go-to-market motion, including industry event presence, thought leadership, and targeted outbound strategies
• Align go-to-market teams (BDR, marketing, value engineering, SolCon, executive) to execute the FY plan and represent a clear, single vision to customers and the marketplace
• Coach your team through the overall sales process, participate where appropriate in a hands-on manner in deals, and provide detailed and accurate sales forecasting
• Be the "voice of Braze" in prospect, customer, and industry forums — including retail-specific conferences and trade events
• Plan and manage at both the strategic and operational levels
• Be a proactive voice within our global sales leadership team

Requirements

• Minimum of 5 years of successful experience leading a team of at least five quota-carrying Strategic Account Executives
• A proven ability to recruit, retain, inspire, and develop top talent
• Proven experience in leading teams through the full lifecycle of a SaaS customer: prospecting, acquisition, retention, and long-term relationship growth
• Demonstrated success developing vertical go-to-market strategies and sales playbooks, ideally within retail and/or consumer brand segments
• Ability to coordinate and work cross-functionally with internal constituencies, including Business Development, Marketing, Customer Success, Legal, and Sales Operations
• Outstanding verbal, written, and in-person presentation skills
• Excellent commercial and legal negotiation skills
• Strong technical and business acumen; the ability to engage with multiple customer personas across a wide variety of industries and within both technical and marketing functional roles
• Up-to-date on digital and application trends, especially in the mobile space

Skills

• SaaS sales leadership
• Team management
• Customer Journey Orchestration platform
• Brand communication
• Building and developing sales teams
• Expanding customer base
• Strategic selling
• Net-new business development
• Customer relationship nurturing
• Business acumen
• Verticalization
• Go-to-market strategy development
• Sales playbook creation
• Retail sector expertise
• Consumer goods sector expertise
• Cross-functional collaboration
• Verbal communication
• Written communication
• Presentation skills
• Commercial negotiation
• Legal negotiation
• Technical acumen
• Digital trends
• Application trends
• Mobile technology trends

Location

• United States

Work Type

• Hybrid

Experience Level

• 5 years of successful experience leading a team of at least five quota-carrying Strategic Account Executives
• Prior experience selling Mobile or Marketing Technology is a strong plus
• Prior experience selling into retail and/ or consumer brand prospects is a strong plus
• Prior experience in a startup technology company is a plus

Salary/Compensations

• Base salary between $120,000 and $181,000/year
• On Target Earnings (OTE) between $240,000 and $360,000/year (including bonus or commission)

Benefits

• Equity grants of restricted stock (RSUs)
• Comprehensive benefits
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits
• Equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• Curated in-office employee experience designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In.
• Named a 2025 America’s Greenest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.
• We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
• If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.