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About the Role

Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice across public sector, financial services, and commercial markets. Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement, translating GenAI and agentic automation capabilities into measurable business outcomes. Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against competitors. Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge.

Responsibilities

Define and execute the AI-native SC vision for Canada.
Champion Now Assist, AI Agents, and AI Control Tower in customer engagements.
Build and scale repeatable AI demonstration frameworks and value narratives.
Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge.
Lead, develop, and inspire a high-performing team of Solution Consultants across Canada.
Build an AI-native SC culture, hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs.
Implement structured coaching and mentorship frameworks to accelerate SC growth.
Partner closely with Area VP Canada and cross-functional leaders to align SC strategy with regional objectives.
Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits.
Drive new logo acquisition through compelling AI platform demonstrations.
Partner with sales leadership to build and qualify pipeline.
Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings.
Lead AI readiness programs for the Canada SC organization.
Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials.
Monitor ServiceNow product releases, AI market trends, and competitive landscape.
Collaborate with WW SC leadership to contribute Canada-driven innovation and best practices.
Define and track SC team KPIs.
Use data and analytics to identify performance gaps and prioritize coaching investments.
Ensure all solution consulting engagements meet the highest standards of quality, technical integrity, and customer value.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
10+ years of progressive experience in solution consulting, presales, or enterprise technology leadership roles.
Demonstrated success leading SC or presales teams at scale, with accountability for revenue contribution and team development.
Deep expertise in AI/ML technologies — including generative AI, agentic automation, and AI governance — with the ability to connect AI capabilities to enterprise business outcomes.
Proven ability to engage C-suite executives on digital transformation strategy, with ServiceNow, Salesforce, SAP, or comparable enterprise platform experience.
Track record of building high-performing, inclusive teams with a strong coaching and talent development philosophy.
Experience with ServiceNow platform across two or more product lines (ITSM, HRSD, CSM, ITOM, App Engine, Creator Workflows).
Familiarity with AI competitive landscape including Microsoft 365 Copilot, Salesforce Agentforce, and frontier AI providers (OpenAI, Google, Anthropic).
Experience in the Canadian enterprise market, with knowledge of key verticals including financial services, public sector, healthcare, or manufacturing.
Background in SC enablement program design, including onboarding, AI readiness curriculum, or early-career development initiatives.
AI-native mindset: Leads with intelligence-first thinking and inspires the team to demonstrate AI value in every customer interaction.
Builder: Excited to shape organizational culture, establish new standards, and develop talent in a fast-moving environment.
Executive presence: Credible and compelling with C-suite audiences; able to translate technical complexity into business strategy.
Executive network: Brings established and actively cultivated relationships with senior business leaders across Canada’s enterprise landscape — spanning financial services, public sector, and commercial markets.
Collaborative: Operates effectively across Sales, CEG, Partners, and Product — driving alignment without authority where needed.
Data-driven: Uses metrics and analytics to inform decisions, prioritize resources, and demonstrate business impact.

Skills

AI-native SC vision
Enterprise AI platform
GenAI capabilities
Agentic automation capabilities
AI demonstration frameworks
Value narratives
Solution Consulting
Presales
Enterprise technology leadership
AI/ML technologies
Generative AI
Agentic automation
AI governance
Digital transformation strategy
ServiceNow platform
ITSM
HRSD
CSM
ITOM
App Engine
Creator Workflows
Microsoft 365 Copilot
Salesforce Agentforce
Frontier AI providers
Canadian enterprise market
Financial services
Public sector
Healthcare
Manufacturing
SC enablement program design
Onboarding
AI readiness curriculum
Early-career development initiatives
Coaching
Talent development
Executive presence
Executive network
Collaboration
Data-driven decision making
Analytics

Location

Canada

Work Type

Flexible
Remote

Experience Level

10+ years of progressive experience in solution consulting, presales, or enterprise technology leadership roles.

About the Company

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. We pursue our purpose to make the world work better for everyone.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.