Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide daily IT support for end-users, manage IT inventory, and assist with local IT projects to enhance user satisfaction and ensure adherence to Red Bull's IT processes and guidelines.

Responsibilities

• Provide professional IT onboarding for end-users.
• Deliver daily IT support, utilizing remote service desks efficiently.
• Assist with meeting and event technology.
• Manage IT incidents, requests, problems, and changes for Red Bull's IT services.
• Maintain regular IT service communication with end-users.
• Organize IT security and service trainings.
• Administer user account access.
• Support local infrastructure with second-level partners.
• Collaborate on service improvement ideas with the IT team.
• Maintain an up-to-date IT asset inventory.
• Handle the distribution and replacement of end-user devices, peripherals, and mobile devices.
• Oversee the local network infrastructure, ensuring alignment with global standards.
• Manage local office equipment throughout its lifecycle, including printers and meeting room technology.
• Ensure equipment purchases are standardized.
• Coordinate the return merchandise authorization (RMA) process for computing and hardware components.
• Ensure the deployment of global IT services for local projects.
• Lead specific work-packages to support local IT and business projects.
• Promote the use of global or regional IT solutions over local ones.
• Assist with IT budget planning.
• Manage assignments using project management techniques.
• Coordinate with external vendors and partners.

Requirements

• IT education or 3+ years equivalent experience.
• Strong communicator and relator with tact in dealing with end-users.
• Strong analytical and problem-solving skills towards IT peers globally.
• Team-oriented, self-motivated, hands-on, and flexible personality.
• Spoken and written English and Japanese mandatory.

Skills

• Microsoft Windows
• Microsoft Office
• Mac
• Active Directory (AD)
• Exchange
• Mobile Devices
• Networking
• Security Services
• ITIL v3 experience appreciated
• ServiceNow or equivalent tool experience appreciated

Location

• Tri-Seven Roppongi 12F, 7-7-7 Roppongi, Minato-ku, Tokyo 106-0032

Work Type

• Permanent
• Full-time
• Hybrid (up to 40% remote work)
• Flextime with core hours

Salary/Compensations

• Determined by experience and skills
• Bonus determined by individual performance

Benefits

• Defined contribution pension plan (company contributes 6.5% of base salary monthly)
• Group comprehensive accident insurance
• Medical insurance
• Group long-term disability income insurance
• 20 days of paid leave granted immediately upon hiring (pro-rated for mid-year hires)
• Benefit One
• Employee discount (Red Bull and AlphaTauri apparel)

About the Company

• Red Bull Japan