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About the Role

The Course Coordinator (Community Services) provides academic leadership and oversight of assigned courses, ensuring excellence in teaching, learning, assessment, and student outcomes. You will drive curriculum quality, support academic excellence, monitor student success, and contribute to academic governance and continuous improvement initiatives, ensuring courses remain industry-relevant and compliant with higher education standards.

Responsibilities

Providing academic leadership and support to teaching staff
Coordinating course delivery and maintaining academic quality standards
Leading curriculum review and continuous improvement activities
Monitoring student progression, retention, and success outcomes
Supporting academic governance, compliance, and quality assurance processes
Building strong relationships with internal and external stakeholders to enhance course quality and industry relevance

Requirements

A postgraduate qualification in Community Work, Social Welfare, Human Services, Social Work, or a closely related discipline.
Qualifications that are equivalent to, or at least one AQF level higher than the course being coordinated.
Demonstrated understanding of higher education learning, teaching, and assessment practices.
A current Paid/Employee WWC card.
Minimum 3 years' full-time relevant industry experience within Community Services or a related field.
Demonstrated experience in higher education course coordination, academic leadership, or program management.
Experience supporting academic staff and overseeing course delivery, assessment, and quality assurance activities.
Sound knowledge of the Higher Education Standards Framework (Threshold Standards) and TEQSA regulatory requirements.
Experience in curriculum development, course review, assessment design, moderation, and continuous improvement processes.
Strong analytical skills and experience using academic performance and student success data to inform decision-making.
Excellent written and verbal communication skills, including report writing and stakeholder engagement.
A genuine commitment to academic excellence and student success.
Strong leadership capability with the ability to influence and support academic staff.
Excellent interpersonal and relationship-building skills.
High levels of professionalism, integrity, and accountability.
The ability to manage competing priorities in a dynamic environment.
A commitment to equity, diversity, inclusion, and culturally responsive practice.
A passion for evidence-informed learning and teaching.

Skills

Community Services
Higher Education
Academic Leadership
Curriculum Development
Quality Assurance
Stakeholder Engagement
Data Analysis
Communication
Interpersonal Skills
Leadership
Professionalism
Integrity
Accountability
Equity
Diversity
Inclusion
Culturally Responsive Practice
Evidence-informed Learning and Teaching

Location

Darlinghurst, Sydney NSW

Work Type

Full-Time
Onsite

Experience Level

Minimum 3 years' full-time relevant industry experience
Demonstrated experience in higher education course coordination, academic leadership, or program management

Education Level

Postgraduate qualification in Community Work, Social Welfare, Human Services, Social Work, or a closely related discipline
Qualifications equivalent to, or at least one AQF level higher than the course being coordinated

Benefits

Professional development and academic leadership opportunities
The opportunity to contribute to strategic curriculum and quality initiatives

About the Company

At Acknowledge Education, we believe education transforms lives. As a leading Australian higher education provider, we are committed to delivering exceptional learning experiences that empower students to achieve their goals and make a meaningful contribution to their communities.
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

Equal Opportunity

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.