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About the Role
Provide technical assistance to a growing user base, working directly with customers to help them deploy and troubleshoot NetBird's platform. Collaborate with Engineering and Product teams to identify improvements and shape the future of the platform.
Responsibilities
- Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
- Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
- Update and create documentation around the product
- Partner with our sales and engineering team to ensure customers’ needs are met effectively.
- Participate in team discussions to improve support processes and share insights with the broader team.
- Advocate for product improvements and contribute to the team's continuous development.
Requirements
- 3+ years of experience in a technical support role, ideally within a SaaS or network security company.
- Strong knowledge of networking concepts, including protocols and routing.
- Excellent written and verbal communication skills for email, chat, and async discussions.
- A proactive attitude and the ability to think on your feet while solving complex customer issues.
- Hands-on experience with VPN technologies or zero-trust networking.
- Familiarity with NetBird or similar open-source platforms.
- Experience developing in Go.
- Experience in cloud environments.
- Contributions to open-source projects.
Skills
- Networking concepts
- Protocols
- Routing
- Written communication
- Verbal communication
- Problem-solving
- VPN technologies
- Zero-trust networking
- Go development
- Cloud environments
Location
- Berlin
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years of experience in a technical support role
Salary/Compensations
- Competitive base salary
- Equity incentives
Benefits
- Comprehensive compensation package
- Hybrid work environment
- Diverse and collaborative team
- High level of independence
- Growth opportunities
About the Company
- A team from Germany with the vision to make advanced network security accessible for everyone.
- Developing an open-source zero-trust network security platform that is both easy to use and affordable for teams of all sizes and budgets.
- Mission: secure private networking is a fundamental right of every modern company.
- Launched on GitHub in 2021, gained trust among thousands of companies.
- Replaced traditional centralized VPNs, becoming a trusted choice for modern network security.
- Connecting hundreds of thousands of users and machines worldwide.
- Open-source, community-driven approach.
- Listen to users and use their input to improve network security.