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About the Role

Lead a team of Student Services Officers to deliver high-quality support throughout the student journey, overseeing daily operations and ensuring timely, accurate, and professional assistance to students. Drive service excellence, identify process improvements, and enhance the student experience by maintaining student record integrity, monitoring performance, and utilizing feedback and data insights.

Responsibilities

• Lead a team of Student Services Officers to deliver high-quality support throughout the student journey.
• Oversee the day-to-day operation of Student Services.
• Ensure students receive timely, accurate, and professional assistance across key touchpoints including orientation, enrolment, progression and graduation.
• Drive service excellence by working closely with academic and operational stakeholders.
• Identify opportunities for process improvement.
• Help create a positive and engaging experience for students.
• Maintain the integrity of student records.
• Monitor service performance.
• Support compliance requirements.
• Use student feedback and data insights to continuously enhance service delivery.

Requirements

• Bachelor's degree in Education, Business Administration or a related discipline.
• Demonstrated leadership experience within the education sector, ideally within student services, administration or student support functions.
• Experience leading, coaching and developing team members to achieve service excellence.
• Strong understanding of student administration processes and compliance requirements.
• Experience working with student management systems and maintaining accurate student records.
• Proven ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Previous experience within higher education or tertiary education environments.
• Experience using student feedback and performance data to improve service outcomes.
• Knowledge of student lifecycle activities including orientation, enrolment, progression and graduation processes.
• Experience contributing to continuous improvement initiatives and operational efficiencies.

Skills

• Exceptional communication and stakeholder engagement skills.
• Strong organisational, planning and time management capabilities.
• Excellent problem-solving and decision-making skills.
• Ability to analyse information, identify trends and implement improvements.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications and student information systems.

Location

• Sydney Campus

Work Type

• Full Time
• Hybrid

Experience Level

• Leadership experience within the education sector
• Experience leading, coaching and developing team members

Education Level

• Bachelor's degree in Education, Business Administration or a related discipline

Benefits

• A hybrid working model with 1 day per week working from home
• Ongoing professional development and career progression opportunities
• A collaborative and supportive team culture
• The chance to make a real impact on student success and engagement
• Working alongside passionate professionals committed to excellence in education

About the Company

• Acknowledge Education is a leading Australian education provider with a strong commitment to transforming lives through education.
• We are creating an environment where our people can thrive, grow and make a genuine difference.
• As we continue to evolve under new leadership and execute an ambitious vision for the future, there has never been a more exciting time to join our organisation.

Equal Opportunity

• We are an equal opportunity employer.
• As part of our commitment to equity, we work to ensure a fair and consistent interview process.
• We celebrate diversity and we are committed to an inclusive work environment.