Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Customer Success Manager oversees and manages the daily operations for a designated Medical Imaging Service Delivery customer account, ensuring high-quality service, adherence to company policies, and achievement of performance targets. This role acts as a key liaison between field teams, vendors, customers, and corporate partners.
Responsibilities
- Manage all aspects of the service relationship for assigned customers, acting as the primary point of contact and “Voice of the Customer.”
- Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction.
- Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes.
- Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships.
- Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery.
- Driving and vehicle operation are essential functions of this role.
- Other duties as assigned.
Requirements
- Strong understanding of business management, service delivery processes, KPIs, and organizational structures.
- Excellent communication, relationship management, and presentation skills.
- Advanced analytical, problem-solving, and technical interpretation skills.
- Solid knowledge of financial processes (POs, billing, invoicing, audits), preventative maintenance practices, equipment lifecycle, and contract coverage.
- Proven ability to multitask, manage time effectively, remain flexible, and take initiative in a fast-paced environment.
- Frequent driving 30%+, Load, transport, deliver parts/equipment.
- Meet driver eligibility requirements.
- Minimum age 21.
- Ability to stand, walk, and move throughout various work environments for extended periods.
- Frequent bending, stooping, kneeling, and reaching to access and service equipment.
- Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
- Manual dexterity to handle tools, small components, and electronic parts.
- Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
- Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
- Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
- Compliance with hospital health and safety requirements.
- Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.
Skills
- Business management
- Service delivery processes
- KPIs
- Organizational structures
- Communication
- Relationship management
- Presentation skills
- Analytical skills
- Problem-solving
- Technical interpretation
- Financial processes (POs, billing, invoicing, audits)
- Preventative maintenance practices
- Equipment lifecycle
- Contract coverage
- Multitasking
- Time management
- Flexibility
- Initiative
- Project coordination
- Operational activities
Location
- Buffalo, NY area
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- 3-5 years of experience in service management or equivalent experience
- Experience from within Medical Imaging Service Delivery
Education Level
- Bachelor’s degree in business or equivalent preferred
Salary/Compensations
- $90,000 - $140,000
Benefits
- Health, Vision, Dental & More
- Flexible Spending Accounts (FSAs)
- Health Savings Accounts (HSAs)
- 19 days Paid Time Off (PTO) per year
- Two “People Matter” days annually for volunteering
- Annual Bonus Opportunities
- 401(k) Investment Plan & Budgeting
- Team Member Perks Program
- Tuition Assistance (50% of total cost up to $1,000 per calendar year, increasing to $2,500 after two years)
- Employee Referral Bonus Program
- Paid Parental Leave
About the Company
- Block Imaging’s mission is ‘People Matter’.
- Block Imaging provides tools that healthcare professionals need for diagnosis and treatment.
- Block Imaging offers a positive work environment and creates a real-world impact.
- Block Imaging fosters a connected, supportive culture where people come first.
- Block Imaging values relationships, learning, and growth.
- Block Imaging creates space for meaningful connection across every team and location.
- Block Imaging strives to make every team member feel supported, valued, and connected to something bigger than themselves.
Equal Opportunity
- Block Imaging Parts & Service is an Equal Opportunity Employer.