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About the Role

The Project Manager contributes to the MSX Vision, Mission and Purpose by delivering ‘Value to Customer’; ensuring quality, cost and timing of the Value Steam/s projects delivery; managing the design, supply and set up for new business, and leading the Value Stream/s delivery to meet the Global Target. The Project Manager is MSX’s primary client interface, collecting feedback and monitoring customer satisfaction and retention, driving the improvement of the delivery quality and the value of MSX solutions. In cooperation with the Sales Team, this role is responsible for business renewal/retention, and is involved actively in People management: carrying out individual performance reviews to secure understanding of targets, and monitoring performance across the Regional or Global Delivery Team within the Value Stream/s.

Responsibilities

Ensure the Project deployment on a daily/weekly basis in line with Company project management standards.
Apply and align process and delivery standards.
Develop and maintain project documentation.
Provide operational support to the team and team leaders, including escalation process.
Submit new hire/backfill requisitions to HR team on time.
Support onboarding for new joiners/replacements.
Define and deploy training and coaching plans.
Manage team performance.
Deploy Continuous Improvement plans through Kaizen Events, Problem Solving workshops, and brainstorming sessions.
Implement identified improvements.
Manage project stakeholders, including regular operational interactions with clients.
Apply early warning procedures and manage escalations.
Monitor the progress of Project operational results.
Define and deploy necessary mitigation actions to achieve project objectives.
Monitor Project financial performance and ensure achievement of financial objectives.
Provide and timely adjust Project financial forecasts in the Company system.
Ensure direct reports have annual and periodic Performance Development Dialogues (PDD).
Support local accounting teams with monthly invoicing instructions.
Submit purchase requests related to project needs.
Provide feedback on supplied and received material/services/equipment.
Approve team members’ business expenses.
Deploy business analytics tools to monitor operational KPIs and service quality.
Support Delivery Leaders in managing project extension and renewals.
Monitor Client satisfaction KPIs at project level.
Support Delivery Leader in defining and deploying Client satisfaction mitigation actions.
Support Delivery Leader and Sales team in managing Client meetings and business reviews.
Deploy operational excellence related rules and policies, documented workflows, and SOPs.
Ensure collaboration and inputs with Global Audit & Assurance team for required standards and local ISO9001/TISAX certifications.
Support internal audit activities and monitor maintenance and renewal of certifications.
Ensure Project’s compliance with applicable Company policies and procedures.
Monitor Customer Satisfaction trends, including Customer Satisfaction Index (CSI).
Carry out ongoing customer reviews to ensure customer requirements are understood and service delivery exceeds expectations.
Ensure actions are taken to prevent and address potential internal and external customer concerns.
Establish employee individual targets in line with Value Stream/s overall targets.
Improve People management processes, support employee development and growth, and increase employee satisfaction and engagement.
Provide feedback to manager on product/solution development opportunities.
Drive Local/Regional Value Stream/s delivery to meet the Local/Regional target.
Coordinate and/or organize support to the Local/Regional Client Leader during pre-sales and sales phases.
Be responsible for the Local (Japanese & South Korean) Value Stream P&L.
Be responsible for providing on time all the invoicing instructions needed to the Finance team in Japan.
Develop and implement resource plans to ensure project delivery to the highest quality standards which maximizes business opportunities.

Requirements

Experience in service delivery and/or shared services in a learning and development outsourcing function.
Experience building business cases to demonstrate ROI.
Experience leading and developing people.
Experience in project management, coaching, process improvement and customer satisfaction.
Experience in Benchmarking and Lean Management (advantageous).
Understanding of Data collection, ETL, and business analytics.
Understanding of team building and decision-making models and processes.
Strong understanding of current and future trends and market forces affecting the automotive industry in Japan and South Korea.
Knowledge of the competition with an awareness of how strategies and tactics work in the Japanese and South Korean markets.
Thorough understanding and knowledge of how organizations work.
Ability to anticipate future consequences and trends accurately.
Ability to manage changes for business growth and to minimize disruption.
Ability to identify potential risks, and develop mitigation strategies throughout projects.
Ability to oversee project contracts in line with contract laws, regulations, terms, and legal principles.
Works with others to achieve a common goal.
Collaborates with clients, subject matter experts, stakeholders, and other team members.
Views situations from a commercial or business perspective.
Understands the business' processes, relationships, risks and costs.
Manages conflicts of interests and disagreements across team, project or value-stream/function.
Assigns tasks based on team strengths, allowing for skill development and effective workload management.
Manages professional relationships, communicates effectively and handles conflicts and challenging situations.
Has strong verbal and written communication skills.
Interprets financial reports, manages budgets, allocates resources effectively.
Has a positive impact on others; persuades or convinces them to gain their support.
Keeps up with industry trends and incorporates innovative approaches into solutions.
Motivates others to achieve high performance.
Delivers creative approaches to identify new sales channels/business opportunities/opportunities for improvements/ideas/new ways of doing things.
Facilitates development by providing clear, behaviourally specific performance feedback.
Plans effectively, considering timelines, milestones and deliverables.
Recognises issues, inefficiencies, or opportunities for improvement through analysis.
Addresses technical challenges and solves issues on the spot.
Collaborates closely with a diverse range of clients and stakeholders to ensure requirements are met.
Builds and maintains relationships with stakeholders.
Develops and executes long-term plans that align with the company's goals and objectives.
Inspires, guides, and motivates teams towards achieving organizational objectives.
Sets a clear vision, fosters a positive work culture, and provides guidance to team members.
Act with customers in mind; be dedicated to meeting the expectations and requirements of internal and external customers.
Foster trust, influence and mentor while monitoring; involve all members of the group.
Provide current, direct, complete, and “actionable” positive and corrective feedback to others.
Shift gears comfortably, and move on before finishing things; comfortably handle risks and uncertainty.
Be future-oriented.
Exceed goals successfully, be constantly and consistently one of the top performers.
Pursue everything with energy, drive, and a need to finish.
Build awareness, agreement, cooperation and a unified sense of purpose and accountability in multi-cultural teams.

Skills

Project Management
Coaching
Process Improvement
Customer Satisfaction
Benchmarking
Lean Management
Data Collection
ETL
Business Analytics
Team Building
Decision Making
Change Management
Risk Management
Contract Management
Collaboration
Commercial Awareness
Conflict Management
Delegation
Diplomacy
Communication
Financial Acumen
Influence
Innovation
Motivation
Creativity
Planning
Problem-solving
Stakeholder Management
Strategic Planning
Leadership

Location

Japan
South Korea

Work Type

MSXI Office

Experience Level

Experience in service delivery and/or shared services in a learning and development outsourcing function
Experience building business cases to demonstrate ROI
Experience leading and developing people
Experience in project management, coaching, process improvement and customer satisfaction
Experience in Benchmarking and Lean Management (advantageous)

Education Level

Bachelor’s Degree or equivalent work experience
Certified Project Manager by an industry recognized body, PMP or equivalent (advantageous)
Certified coach by an industry recognized body (desired)

About the Company

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.
MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Equal Opportunity

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.