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About the Role

MSX International Group is a leading global provider of outsourced business solutions for the automotive industry, operating in over 80 countries. We enhance dealership network performance by increasing revenue, reducing costs, and improving customer satisfaction through data analytics and custom software solutions.

Responsibilities

• Collaborate with the Regional Delivery Leader to architect the annual Value Stream Operational Plan, defining project launches, extensions, renewals, and workforce strategies.
• Translate strategic vision into actionable delivery objectives for Project Managers, ensuring alignment between Project Management Plans and organizational goals.
• Lead annual project budgeting initiatives and establish robust forecasting processes.
• Build and nurture strategic client relationships through proactive business reviews and performance partnerships.
• Champion client satisfaction by monitoring key performance indicators and implementing innovative solutions.
• Serve as the trusted advisor for escalations, turning challenges into opportunities for deeper client engagement.
• Work collaboratively with Sales to identify growth opportunities, address client concerns, and maximize renewal potential.
• Drive operational performance by empowering Project Managers to execute Project Management Plans with precision and accountability.
• Identify and deploy strategic mitigation actions that transform obstacles into competitive advantages.
• Establish scalable escalation frameworks for rapid problem-solving and risk management.
• Leverage advanced business analytics to gain actionable insights into operational KPIs and service quality.
• Partner with Global Lean and Regional Delivery Leaders to design and implement transformative Continuous Improvement initiatives.
• Champion a culture of excellence by systematically tracking improvement implementation and celebrating wins.
• Develop and maintain comprehensive operational excellence frameworks, including policies, workflows, and standard operating procedures.
• Mentor Project Managers in developing their teams, fostering a culture where talent thrives.
• Conduct meaningful Performance Development Dialogues with direct reports, creating personalized development pathways.
• Ensure all team members have robust People Development Plans that drive engagement, retention, and high performance.
• Model continuous learning and inspire your team to embrace growth opportunities.
• Provide strategic technical expertise to the Sales team, shaping competitive proposals through insightful requirements analysis, scope definition, and innovative pricing models.
• Lead project extensions and renewals with commercial acumen, orchestrating cross-functional collaboration to maximize client lifetime value.
• Ensure timely and compliant approvals in accordance with the Company's Delegation of Authority Policy.
• Partner with the Global Audit & Assurance team to uphold rigorous standards and maintain ISO9001/TISAX certifications.
• Support internal audit activities and proactively manage certification maintenance and renewal processes.
• Foster a compliance-first culture within assigned Delivery teams, ensuring adherence to all applicable Company policies and procedures.

Requirements

• Bachelor’s degree or equivalent in Engineering, Supply Chain, Business Administration, or a related field.
• 7+ years of experience in project management or delivery management, specifically in repair or automotive industries.
• Proven track record of managing multiple projects simultaneously with P&L (budget/forecasting) responsibility.
• Experience in leading and developing cross-functional teams and managing direct reports via performance dialogues.

Skills

• Strong leadership and stakeholder management skills.
• Ability to manage client escalations effectively.
• Excellent analytical and problem-solving skills.
• Focus on data-driven operational excellence.
• Experience with Continuous Improvement methodologies (e.g., Lean, Six Sigma).
• Experience with SOP development.
• Solid understanding of financial planning, budgeting, and forecasting processes.
• Knowledge of quality standards (ISO9001) is highly preferred.
• Knowledge of industry-specific certifications (e.g., TISAX) is highly preferred.
• Business level proficiency in English.
• Business level proficiency in Japanese.
• Proficiency in Business Analytics tools (e.g., Power BI).
• Proficiency in Project Management software.

Location

• MSXI Office

Work Type

• Onsite

Experience Level

• 7+ years

Education Level

• Bachelor’s degree or equivalent

About the Company

• MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.
• MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Equal Opportunity

• MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
• As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.