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About the Role

Coordinate content for CRM channels, ensuring accurate setup in automation tools. Manage copy and content quality through writing, translation, validation, and review of content adaptations.

Responsibilities

• Coordinate content for CRM channels (Email, Push, SMS, Whatsapp) and local social channels and marketplaces.
• Setup content in Marketing automation tool for locally planned CRM communication.
• Coordinate copy for marketing content, including writing, ordering tactical copy, and ordering translation.
• Validate copy translation cross-channel.
• Approve and review content adaptations across channels.

Requirements

• Degree in Marketing, Communication, or related field (or equivalent experience).
• Highly structured with the ability to manage many parallel tasks.
• Proficiency in creative and office software tools.
• Minimum 3 years’ experience in content management, copy editing, and proofreading (preferably within fashion industry).
• Experience managing content for media platforms.

Skills

• Strong linguistic skills
• Fluent in English and at least one local language (two local languages preferred in multi-language markets).

Location

• Toronto

Work Type

• On-site
• Salaried
• Exempt

Experience Level

• Minimum 3 years’ experience

Education Level

• Degree in Marketing, Communication, or related field (or equivalent experience)

Salary/Compensations

• $78,400

Benefits

• Employee discount at H&M, & Other Stories, and COS.

About the Company

• H&M is a values-driven organization with a 75-year success story.
• Offers access to a large global talent community for career growth.
• Encourages employees to be themselves at work.

Equal Opportunity

• Values diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• An inclusive company.
• Access to Colleague Resource Groups (CRGs) for community and networking.