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About the Role

As a Sales Advisor, you will provide excellent customer service, guide customers, actively sell products, and offer support. You will utilize fashion and product knowledge to enhance the customer experience, manage garment replenishment and care, maintain store presentation, and contribute to a clean sales floor and back of house. You will collaborate with the store team to deliver an exceptional customer experience.

Responsibilities

• Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience.
• Engage customers in conversations to provide excellent service.
• Guide customers through fashion trends, stories, and products.
• Promote and sell products effectively.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial or operational actions to reach sales targets.
• Keep up-to-date with the fashion scene, trends, styles, brands, products, competitors, and influencers.
• Use product and fashion knowledge to share relevant information with customers.
• Share service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements.
• Give and receive feedback with colleagues for learning and development.
• Participate in onboarding, introduction processes, and relevant training.
• Complete the full garment cycle from unpacking and refill to steaming and garment care.
• Operate fitting room and checkout areas according to best practices.
• Contribute to a clean and tidy sales floor and back of house.
• Support garment presentation, execution, and maintain attractive merchandise displays.
• Ensure good stock levels with replenishment routines on the sales floor.
• Uphold and follow best practices for in-store OMNI Services and in-store tech services/tools.
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements.

Requirements

• Passionate about fashion.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or other service-related industries.

Skills

• Fashion knowledge
• Product knowledge
• Customer service
• Sales
• Communication
• Teamwork
• Visual merchandising
• Stock management

Work Type

• Hourly
• Non-Exempt

Salary/Compensations

• Sales Associates Pay Rate $xx.xx per hour

Benefits

• Staff discount card usable on all H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs.
• Paid time off.
• Community day to serve your local community.

About the Company

• H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
• Our business idea is fashion & quality at the best price in a sustainable way.
• We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores.
• Maki is not an automated decision-making tool.
• The assessment calculates your total score based on predefined point values provided by our H&M team.
• The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage.
• Doing the assessment is optional.
• If you choose to complete the assessment, your score will be one factor that the hiring team considers.
• If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting [email protected].
• Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process.
• We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice.

Equal Opportunity

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are an inclusive company where you're encouraged to be yourself at work.
• At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization.
• Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.
• Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
• Hence, all diversity dimensions are considered in our recruitment process.
• We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
• We are committed to providing reasonable accommodations for applicants with disabilities.