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About the Role

A pivotal leadership role managing EMEA Pre-Sales Engineering and Solution Architecture, bridging commercial execution and technical delivery. This role oversees teams focused on winning new business and post-sales delivery, requiring a blend of pre-sales strategy and delivery management.

Responsibilities

• Support and lead strategic deal discovery, ideation, and education programmes across EMEA.
• Guide and mentor Solution Consultants in delivering value-driven consultations and platform demonstrations.
• Promote a culture of innovation, creativity, and proactive problem-solving.
• Partner with Sales leadership to develop winning strategies for net-new opportunities, renewals, and upsells.
• Craft winning responses to RFPs and complex technical proposals.
• Interact with customers, including technical influencers, economic buyers, and C-level executives.
• Oversee the Solution Architecture team, ensuring high utilization and efficient capacity modeling.
• Lead technical discovery and framing of LivePerson's portfolio for seamless integration and ROI maximization.
• Drive the development of processes, solution blueprints, API integration standards, and scoping tools.
• Balance workload, resource modeling, and regional assignments of Pre-Sales and Solution Architect teams.
• Track progress on high-value pre-sales opportunities, technical scoping, and complex PoCs.
• Manage technical scope, API requirements, and solution deliverables through a structured change management process.
• Act as the senior technical escalation point for complex client issues during onboarding and implementation.
• Act as a conduit between Pre-Sales, Sales, R&D, Marketing, Partner Relations, and Post-Sales Delivery teams.
• Ensure continuous training of the team and wider organization regarding LivePerson's Conversational Cloud APIs, Webhooks, FaaS, and AI-driven middleware.
• Act as a stabilising influence across the organisation, ensuring operational consistency and continuous improvement.

Requirements

• 10+ years of Solution Architecture or Technical Pre-Sales experience.
• 5+ years of dedicated leadership experience heading a Pre-Sales Engineering, Technical Consulting, or Enterprise Architecture practice.
• Proven experience managing both pre-sales resources and billable, delivery-focused technical teams in a multi-product SaaS environment.
• Deep architectural understanding of API-first SaaS platforms, web services (REST, SOAP), integration middleware, webhooks, microservices, and identity management (OAuth, SAML).
• Strong familiarity with Conversational AI, LLMs, and Messaging protocols is highly preferred.
• Exceptional oral and written communication skills.
• Passion for mentoring employees, managing customer expectations, and driving technical excellence.
• Proven capability to champion the narrative of conversational AI transformation.
• Ability to translate complex, technical architectures into compelling, value-driven business outcomes.
• Ability to inspire internal teams and enterprise clients with a clear vision of the future state.
• Masterfully connect LivePerson’s technology to a customer's strategic goals, business metrics, and long-term ROI.

Skills

• Solution Architecture
• Technical Pre-Sales
• Leadership
• Pre-Sales Engineering
• Technical Consulting
• Enterprise Architecture
• SaaS
• API-first SaaS platforms
• Web services (REST, SOAP)
• Integration middleware
• Webhooks
• Microservices
• Identity management (OAuth, SAML)
• Conversational AI
• LLMs
• Messaging protocols
• Communication skills
• Mentoring
• Customer expectation management
• Technical excellence
• Value storytelling
• Strategic deal discovery
• RFP response
• Technical proposals

Location

• London, UK

Work Type

• Fully Remote

Experience Level

• 10+ years of Solution Architecture or Technical Pre-Sales experience
• 5+ years of dedicated leadership experience

Benefits

• Medical and Dental Insurance
• Wellness Resources
• Employee Assistance Program (EAP)
• Workplace Pension Scheme
• Employee Stock Purchase Program (ESPP)
• Group Life insurance
• Group Income Protection
• Group Critical Illness cover
• Access to internal professional development resources
• 28 days Paid Time Off (PTO) plus Bank Holidays
• Up to 5 Emergency Care Days
• Paid Parental Leave and Maternity support
• Remote-First Model
• Access to WeWork space

About the Company

• LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation.
• The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers.
• We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.
• Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
• As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally.
• LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success.
• We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Equal Opportunity

• We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE).
• We believe that diverse perspectives drive innovation.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
• LivePerson is dedicated to the accessibility needs of our applicants and employees.
• We provide reasonable accommodations to job applicants with disabilities.
• Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.