Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a General Manager, you will serve as the strategic and operational leader of your community, partnering closely with Boards of Directors as a trusted advisor and executive leader. You will lead and develop community management teams and on-site staff, oversee community operations, maintenance, resident services, and vendor partnerships, and manage budgets, reserve funding strategies, and financial performance. You will also lead capital improvement projects and long-term planning initiatives, present recommendations and strategic solutions to Boards and stakeholders, drive operational excellence while delivering an exceptional homeowner experience, and navigate complex challenges with professionalism, confidence, and sound judgment.

Responsibilities

Partnering closely with Boards of Directors as a trusted advisor and executive leader
Leading and developing community management teams and on-site staff
Overseeing community operations, maintenance, resident services, and vendor partnerships
Managing budgets, reserve funding strategies, and financial performance
Leading capital improvement projects and long-term planning initiatives
Presenting recommendations and strategic solutions to Boards and stakeholders
Driving operational excellence while delivering an exceptional homeowner experience
Navigating complex challenges with professionalism, confidence, and sound judgment
Serve as the expert consultant to the Association and the Board of Directors on matters concerning California Common Interest Development law and high rise requirements, Davis Stirling Common Interest Development Action, Civil Codes applicable to non-compliance issues, and High Rise Building Operations.

Requirements

3-5 years of onsite HOA high rise General Manager experience
Urban high rise experience is preferred
Keen knowledge of budgets and the budgeting process
Strong knowledge of audits, reserve studies, bidding process, and Association governing documents
Strong verbal and written communication skills
Effective presentation skills
Exceptional time management skills and ability to work independently
Commitment to following up on all issues in a timely manner
Ability to hire, train and motivate an exceptional staff to provide a level of customer service that exceeds the residents' expectations.

Skills

HOA and Community Association Management
Luxury Residential Communities
High-Rise and Mixed-Use Developments
Master-Planned Communities
Hospitality and Resort Operations
Multifamily Property Management
Operations and Facilities Leadership
California Common Interest Development law
High rise requirements
Davis Stirling Common Interest Development Action
Civil Codes applicable to non-compliance issues
High Rise Building Operations
Budgeting
Audits
Reserve studies
Bidding process
Association governing documents
Communication
Presentation
Time management
Independent work
Follow-up
Financial acumen
Executive presence
Relationship building
Project management

Location

California

Work Type

Onsite

Experience Level

3-5 years

Education Level

CMCA certification or ability to obtain within 6 months
CMCA, AMS, PCAM, or equivalent experience are highly valued

Salary/Compensations

$100,000 - $190,000 a year

Benefits

Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Investment in infrastructure, technology, training, and tools

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.