Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is a hands-on Solutions Engineer role, the second SE on a small, high-output GTM team. You will own the technical side of deals end to end, from first demo and integration scoping through multi-week proof-of-concept trials to the technical green light that lets a deal close. This is not a slide-deck pre-sales job. You’ll build and test integrations yourself, write and price statements of work, run live trials against real customer data, and be the credible technical voice in the room. You’ll partner closely with AEs on commercial strategy, with Engineering and Product on feasibility and roadmap, and with the Deployment / CS team on pilot execution and handoff. The role is remote, but requires overlap with EST hours and occasional travel to NYC for in-person collaboration.

Responsibilities

Own technical pre-sales & demos, building them around prospect's actual problems and data across various agents and Siena Intelligence.
Lead live technical discovery and validation, mapping prospect stacks, answering feasibility questions, and proposing workarounds.
Maintain and refresh the demo environment and demo asset library.
Assist with RFPs and security questionnaires.
Own multi-week POC / trial programs end to end, including kickoff, integration, buildout, working sessions, QA, troubleshooting, and readout.
Define and drive to measurable success criteria using a phased go-live methodology.
Write clean technical handoffs for the Deployment team.
Scope integrations across the e-commerce CX stack, deciding native-vs-custom build and partnering with Engineering.
Build and test integrations yourself, including custom actions and validating OAuth and webhook flows.
Draft, scope, and price Statements of Work for custom configuration and integration work.
Act as the connective tissue across Sales, Engineering, Product, and CS, triaging issues and filing tickets.
Serve as the field-to-product feedback conduit, bringing concrete product gaps and roadmap input into product reviews.
Support pricing conversations with technical ROI and volume case.
Contribute to internal enablement, training AEs and CSMs and building reusable content.

Requirements

3–5+ years as a Solutions / Sales Engineer (pre-sales) in B2B SaaS with a track record of personally owning demos and POCs.
Genuine fluency with APIs, webhooks, and OAuth; comfortable reading API docs, testing in Postman, and judging integration feasibility.
Working knowledge of the e-commerce CX stack, including Shopify plus helpdesks and adjacent tools.
Ability to explain AI and technical concepts clearly to a non-technical audience.
Ability to write tight SOWs, RFP responses, and handoffs.
Comfort prioritizing across many simultaneous deals in a fast, small-team startup.
Ability to build your own process and leverage, including with AI tooling.
Hands-on experience configuring, prompting, or selling LLM / AI agent products.
Contact-center experience (Genesys, Dixa) for larger deals.
Experience writing and pricing custom-integration SOWs, or a forward-deployed / implementation background.
Familiarity with the rapidly evolving AI CX landscape.
Light front-end comfort (JS chat-widget embedding, A/B testing).

Skills

APIs
Webhooks
OAuth
Postman
E-commerce CX stack
Helpdesk software
AI
LLM
Prompting
Contact-center software
SOW writing
Front-end development

Location

Remote
NYC

Work Type

Remote
Full-time

Experience Level

3-5+ years

Benefits

Great salary
Equity or stock grants
Learning budget
Premium AI accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)

About the Company

Siena is the Agent of Record for consumer brands, collapsing the stack of disconnected tools into a single agent that owns the entire customer journey on a shared intelligence layer.
Hundreds of brands already run real customer volume on Siena in production.
We are a small, fully distributed, global team that hires athletes who own real outcomes, default to writing over meetings, communicate with directness, and act the moment they see something worth acting on.
We are creating a new category with the Agent of Record, with unsolved problems and cutting-edge models.
We hire adults and treat you like one, with real ownership, work that ships and matters, and a team that respects your judgment.
We use AI-assisted screening tools as part of our hiring process.

Equal Opportunity

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
You can request a human-only review at talent@siena.cx.