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About the Role

We are looking for a Senior Account Manager passionate about expanding how people experience brands, with a keen eye for detail and skillful communication. This role involves supporting and managing client relationships, ensuring deadlines are met, and managing multiple work streams simultaneously. The ideal candidate is a proactive self-starter eager to improve operations and contribute to a dynamic team environment.

Responsibilities

Act as Client point of contact and agency representative, presenting estimates, SOWs, project status, and deliverables.
Manage and monitor the project lifecycle.
Manage day-to-day workflow, timelines, and milestones, driving scheduled deliverables, relaying revision requests, recording progress, and tackling obstacles.
Establish clear integration checkpoints to facilitate collaboration between internal departments.
Own internal correspondence, including crafting meeting reports and reviewing creative and strategic briefs.
Recap internal meetings, client and team feedback, decisions, and deliverables in writing.
Create and maintain account/project status reports.
Coordinate and facilitate internal and client meetings.
Develop and advocate for strategic goals, planning, and positioning.
Seek opportunities for business growth with existing or new clients.
Collaborate with Account Lead and key project stakeholders to oversee project steps, tasks, and SOW requirements.
Manage internal asset management in partnership with the Production team.
Advocate for internal, cross-functional teams to maintain work integrity while staying on schedule and budget.

Requirements

4+ years of well-rounded account and project management experience in advertising or related creative, fast-paced businesses.
Experience successfully managing projects with a cross-functional team.
Professional writing skills, with the ability to construct clear and efficient emails.
Ability to craft and present engaging internal/external presentations.
Ability to effectively prioritize tasks and adapt in a fast-paced environment.
Acute attention to detail.
Ability to foster trusting relationships with teammates and clients.
Digitally connected, passionate about technology and innovation.
Familiarity with Google Suite, Slack, and Microsoft Office.

Skills

Client Relationship Management
Project Lifecycle Management
Workflow Management
Timeline Management
Milestone Tracking
Cross-functional Team Management
Internal Communication
Presentation Skills
Strategic Planning
Business Development
Asset Management
Budget Management
Google Suite
Slack
Microsoft Office

Location

New York, NY

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$87,000 - $105,000

Benefits

Medical/dental/vision insurance
401(k) matching
Paid time off
Various other benefits and perks

About the Company

Giant Spoon is an agency that strives to build an inclusive workplace dynamically rooted in our differences.

Equal Opportunity

No matter your race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disabled status, genetic information, or other protected category—feel comfortable (and excited) to bring your full self and make smart, impactful work.
For applicants who are California residents, please see our Privacy Policy here which describes our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act of 2018 (CCPA).