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About the Role

The Customer Trust Specialist serves as BeyondTrust’s security authority in customer-facing engagements to support new opportunities and renewals. This strategic, revenue-supporting position operates at the intersection of security expertise, customer success, and sales enablement, representing BeyondTrust’s security posture directly to enterprise customers and responding to complex security questionnaires and RFPs.

Responsibilities

Serve as the named security expert on enterprise customer calls, including CISO briefings, architecture reviews, and BeyondTrust security deep-dives.
Conduct proactive security advisory sessions for strategic accounts, mapping BeyondTrust capabilities to customer security frameworks.
Act as the primary escalation point for security-sensitive customer concerns, coordinating with internal InfoSec, Engineering, and Legal teams.
Partner with Sales and Customer Success to qualify security objections and accelerate deal cycles by removing security-based blockers.
Represent BeyondTrust security posture in customer-facing materials, including briefings, white papers, and public-facing documentation.
Maintain and continuously improve a centralized security knowledge base to support scalable, consistent responses across the GTM team.
Partner with Threat Intelligence team and monitor changes to the security regulatory environment to proactively advise customers on how BeyondTrust aligns with emerging requirements.
Support internal Trust & Assurance responsibilities including Product Health Reviews (PHRs), Cloud Governance communications, and Security Issues Management customer outreach.

Requirements

5+ years of experience in cloud security, cybersecurity architecture, or a related technical field, preferably in a SaaS environment.
Deep familiarity with PAM, identity security, Zero Trust architectures, and cloud platforms (AWS, Azure, GCP).
Experience in a customer-facing or consulting role; comfort presenting to C-level and CISO audiences.
Working knowledge of compliance frameworks: SOC 2, ISO 27001/42001, NIST 800-53, FedRAMP, CMMC, HIPAA, PCI-DSS.
Strong written communication skills for crafting precise, authoritative security documentation and customer-facing materials.
Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
Ability to interpret technical data (application logs, architecture diagrams, technical reports) and communicate findings to non-technical stakeholders.
Collaborate effectively with cross-functional teams including Sales, Customer Success, Product, Engineering, and Legal, managing multiple concurrent engagements.
Problem-solving through proactive analysis, creative thinking, and collaboration to resolve security, compliance, and customer engagement challenges.

Skills

Cloud Security
Cybersecurity Architecture
SaaS
PAM
Identity Security
Zero Trust Architectures
AWS
Azure
GCP
SOC 2
ISO 27001/42001
NIST 800-53
FedRAMP
CMMC
HIPAA
PCI-DSS
Written Communication
Verbal Communication
Technical Data Interpretation
Cross-functional Collaboration
Problem-solving
AI
Post-Quantum Cryptography

Experience Level

5+ years of experience

Education Level

Bachelor's or master’s degree in IT, Cybersecurity, or Information Assurance

About the Company

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.

Equal Opportunity

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.