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About the Role
The Art Gallery of Ontario (AGO) is seeking a Temporary Part-time Visitor Services Representative to join their team. This role provides a warm welcome and detailed information to visitors, ensuring an exceptional experience. Duties include issuing tickets, scanning tickets, and directing patrons.
Responsibilities
- Greets visitors and provides detailed information regarding permanent collection displays, special exhibitions, educational programming, cultural events, hours of operation, admission policies, and ticketing procedures and pricing.
- Responds to all visitor inquiries.
- Enters admission information into a computer.
- Receives admission fees and issues tickets.
- Collects tickets and directs visitors to exhibition locations.
- Checks bookings for school groups and coordinates their admission.
- Directs visitors to cloakroom and audio-guide rental locations.
Requirements
- Minimum of 2 years experience working in a fast-paced customer service area.
- Minimum 1 year experience in a museum or cultural institution.
- Knowledge of information technology hardware and software systems related to ticketing.
- Proficient with email, databases, and Microsoft Office Suite.
- Verbal communication and public relations skills.
- Previous ticketing and cash handling experience.
- Familiarity with local cultural activities and points of interest.
- Keyboarding skills.
- Familiarity with the AGO’s permanent collection and special exhibitions preferred.
- Ability to speak another language is an asset.
Skills
- Verbal communication
- Public relations
- Information technology hardware and software systems
- Databases
- Microsoft Office Suite
- Ticketing
- Cash handling
- Keyboarding
Location
- Toronto
Work Type
- Temporary
- Part-time
- Onsite
Experience Level
- 2 years customer service experience
- 1 year museum or cultural institution experience
Salary/Compensations
- $22.59 - $28.25 per hour
Benefits
- Discounts to GoodLife Fitness.
- Free tickets to every major exhibit at AGO.
- Discounts to major attractions as part of the Provincial/City Reciprocal Programs.
- Free admission to the AGO for friends and family.
- Discounts at the gift shop, bistro, and Learning Centre.
About the Company
- Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually.
- The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces.
- AGO Values: Respect, Openness, Collaboration, Accountability.
- At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve.
- Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities.
Equal Opportunity
- The Art Gallery of Ontario is an Equal Opportunity Employer.