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About the Role
The Art Gallery of Ontario (AGO) is seeking a Temporary Part-time Membership Sales Representative to join their Visitor Services team. This role involves promoting and selling membership benefits, processing payments, and providing excellent customer service to new, renewing, and lapsed members.
Responsibilities
- Solicit membership renewals, upgrades, and donations at the Membership Services Desk, Kiosks, or Satellite Desks.
- Complete opening and closing procedures accurately.
- Collaborate with Front of House staff and volunteers to promote, sell, and close Membership transactions.
- Respond to member inquiries in person and process payments.
- Ensure proper coding and data entry for all Membership sales for reporting accuracy.
- Greet Members and visitors, promote membership sales, and provide detailed information about the Gallery.
- Enter admission information into the computer and issue tickets.
- Maintain accuracy of the membership database, inputting and updating applications, address changes, and verifying accounts.
- Investigate errors and discrepancies in database reports and take corrective action.
Requirements
- Minimum three years of experience with membership sales and customer service.
- Well-developed knowledge of membership practices.
- Well-developed sales ability and initiative.
- Understanding of and commitment to superior client servicing.
- Well-developed computer proficiency, data entry, and keyboarding skills.
- Experience with applicable computer programs such as Tessitura or other fundraising software.
- Knowledge of POS, Windows, and Microsoft Office Suite.
- Three years of demonstrated cash handling, credit card processing, balancing, making change, and creating deposits.
- Well-developed written and verbal communication skills.
- Well-developed public relations, problem-solving, and interpersonal skills.
Skills
- Customer service
- Sales
- Membership sales
- Data entry
- Cash handling
- Credit card processing
- Computer proficiency
- Tessitura or other fundraising software
- POS systems
- Windows
- Microsoft Office Suite
- Written communication
- Verbal communication
- Public relations
- Problem solving
- Interpersonal skills
Location
- Toronto
Work Type
- Temporary
- Part-time
- Up to 24 hours per week
Experience Level
- Minimum three years experience
Salary/Compensations
- $25.68 - $32.10 per hour
Benefits
- Discounts to GoodLife Fitness.
- Free tickets to every major exhibit at AGO.
- Discounts to major attractions as part of the Provincial/City Reciprocal Programs.
- Free admission to the AGO for friends and family.
- Discounts at the gift shop, bistro, and Learning Centre.
About the Company
- Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually.
- The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces.
- AGO Values: Respect, Openness, Collaboration, Accountability.
- At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve.
- Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities.
Equal Opportunity
- The Art Gallery of Ontario is an Equal Opportunity Employer.