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About the Role

We are seeking an IT Analyst to provide essential IT support, troubleshoot endpoint issues, manage software and systems, and contribute to the daily operations of DailyPay's IT infrastructure. This role involves supporting access requests and interfacing with both technical and non-technical departments.

Responsibilities

• Field systems access requests and centrally grant permissions and rights.
• Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems, and networking.
• Prioritize and schedule problem resolution, escalating when necessary.
• Provide at-the-elbow support as well as remote help desk support, including setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance.
• Field incoming help requests from end-users via ticketing system, telephone, email, and Slack.
• Participate in an On-Call IT rotation schedule, including occasional off-hour support.
• Manage, support, and troubleshoot all AV/Conferencing equipment.
• Maintain records of hardware inventory in the Inventory Database.
• Document network changes in IT wiki.
• Create and maintain published user support documentation.

Requirements

• Bachelor's degree with a minimum of 2-5 years in an IT Support role.
• Experienced in providing professional and courteous customer service.
• Deep knowledge of Macs and iOS.
• Experience with SaaS administration.
• Basic understanding of identity and access management concepts.
• Extensive knowledge of computer software, operating systems, hardware, and networking.
• Able to work in a team as well as independently.
• Highly Proficient with Google Workspace Suits and Microsoft Office.
• Ability to read, write, speak, and understand the English language in a business environment.

Skills

• Jamf
• Okta
• Google Workspace
• Microsoft Office

Location

• New York

Work Type

• Onsite
• Full-time

Experience Level

• 2-5 years

Education Level

• Bachelor's degree

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

About the Company

• DailyPay is transforming the way people get paid.
• As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees.
• This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
• DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast.

Equal Opportunity

• DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.