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About the Role

The Platform team is building shared foundations for Clio, tackling complex, systems-level problems to create centralized tools and reusable frameworks. This role will lead strategy and end-to-end experience design for AI Search and influence AI experiences across Clio, focusing on trustworthiness, explainability, and control. Ideal candidates thrive in ambiguity, translating customer understanding into clear direction, cohesive experiences, and measurable outcomes.

Responsibilities

Own end-to-end experience design for AI Search, from discovery and opportunity framing through prototyping, validation, and high-quality execution.
Define interaction models, patterns, and guardrails for AI experiences across Clio, establishing foundational design language.
Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
Shape a compelling long-term experience vision for the problem space through storytelling and collaborative thinking.
Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences.
Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution.
Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and craft.
Partner with the product design manager to uphold the quality and craft of design in the product area.
Contribute to design culture and org-wide initiatives through Staff-level forums and leadership.

Requirements

8+ years of Product Design experience.
Expertise designing AI-powered products end-to-end, with a strong understanding of how models work, where they fail, and how to design experiences that are honest about both.
Proven experience establishing AI design patterns and principles that scale across teams.
Experience working closely with AI/ML teams to shape product direction.
Proven ability to design scalable experiences across multiple customer segments and/or products.
Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
Strong product judgment and business acumen.
Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
Excellent presentation and storytelling skills.
Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
Strong cross-functional partner who drives execution across teams and workstreams.
Experience mentoring peers.

Skills

Product Design
B2B SaaS
AI-powered products
AI design patterns
AI/ML
Scalable experiences
Complex interaction design
Information architecture
Usability
Visual design
Customer-centric practice
Systems thinking
Presentation skills
Storytelling skills
Facilitation
Cross-functional collaboration

Location

Canada (excluding Quebec)
US
Burnaby
Calgary
Toronto
Vancouver
Dublin
Manchester
Sydney
Barcelona
Bogotá
New York City
London

Work Type

Hybrid work environment
In-office minimum twice per week on designated Anchor Days

Experience Level

Staff level
8+ years of Product Design experience

Salary/Compensations

CAD 148,000 to CAD 185,000 to CAD 222,000

Benefits

Competitive, equitable salary
Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program

About the Company

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization.
Our product designers work directly with customers to understand their behaviors, needs, and workflows.
We are a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Clio is on a mission to transform the legal experience for all.
Clio is the global leader in legal AI, building the platform that powers the future of legal work.
With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.
At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action.
By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action.
As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.
Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact.
Clio’s leadership and momentum have been recognized globally.
In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.
We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies.
We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.
Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.
Join Clio and help define the future of legal work through AI.

Equal Opportunity

We are dedicated to diversity, equity and inclusion.
We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process.
Should you require any accommodation, please let us know and we will work with you to meet your needs.