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About the Role

As Senior, People Operations Manager, you'll own the systems, workflows, and operational backbone that make our People team run. This is a role for someone who is energized by building efficient, scalable infrastructure, and who will use design thinking to create best-in-class experiences and systems for our amazing team. You'll report to the Director, People & Culture, and work closely with our Manager, People Operations to make sure the operational systems enabling Blue J's team are scalable and user-friendly.

Responsibilities

Apply design thinking principles to build People Operations infrastructure, starting with a deep understanding of the employee and manager experience before designing solutions.
Design scalable workflows, processes, and systems that are efficient, intuitive, and reflect Blue J's high bar for quality.
Own and manage the full employee lifecycle through preboarding, onboarding, offboarding, contracts, and documentation.
Establish clear policies, maintain and evolve the employee handbook, and build internal processes that scale with the company.
Create operational rigor through clear documentation, standard operating procedures, and process governance, without sacrificing the warmth and humanity that makes Blue J special.
Identify operational bottlenecks and lead the redesign of processes to improve both efficiency and experience, setting the strategy and direction that you and the Manager, People Operations executes against.
Build infrastructure that supports Blue J's growth to 300+ employees.
Serve as the strategic owner of Blue J's People technology ecosystem, including BambooHR, Lattice, Enboarder, and future tools.
Evaluate, select, and lead the implementation of new People systems and integrations, bringing the right framework and questions to ensure we choose tools that work for us long-term.
Own significant system reconfigurations, upgrades, and migrations, partnering with the Manager, People Operations on day-to-day administration.
Actively explore and implement AI tools that reduce administrative burden, surface insights, and elevate the employee experience.
Stay current on emerging HR technology and AI capabilities and bring forward-thinking recommendations on where and how to adopt them at Blue J.
Design and expand self-service solutions so employees and managers can get what they need quickly, easily, and without friction.
Use AI and automation tools to eliminate manual touches, reduce friction, and free the People team to focus on higher-value, more human work.
Leverage automation, AI, and system integrations to reduce friction across the employee lifecycle, making every interaction with People processes as smooth and low-effort as possible.
Establish repeatable operational frameworks that enable the People team to operate consistently and effectively.
Build approval workflows, communication workflows, and employee lifecycle workflows that reduce operational complexity while maintaining a high-quality employee experience.
Create operational leverage by ensuring work is designed once, documented once, and repeatable at scale.
Establish and maintain accurate People data and reporting infrastructure.
Identify data needed to solve a problem and surface insights proactively.
Develop dashboards and reporting that provide meaningful insights into workforce trends, engagement, retention, hiring, and organizational health.
Ensure data integrity across People systems.
Track and analyze people metrics to inform decision-making and continuous improvement.
Own the strategy and design behind onboarding, offboarding, employee changes, promotions, transfers, leaves, and other lifecycle events, partnering with the Manager, People Operations on process improvement and execution.
Systematize and document processes to ensure continuity, scalability, and resilience across the team.
Hold a high bar for the quality of every touchpoint employees and managers have with People processes, ensuring experiences that feel premium, not just functional.
Build scalable lifecycle processes that support a growing global workforce and evolving employment models.
Identify and prioritize lifecycle improvements in partnership with the Director, People & Culture, and collaborate with the Manager, People Operations on implementation.
Ensure compliance with employment laws and HR best practices across Canada and the US.
Oversee Canadian and US benefits and compensation administration, ensuring accuracy, compliance, and a smooth employee experience.
Maintain documentation, policies, and compliance processes, in collaboration with the Manager, People Operations.
Ensure People Operations practices are compliant, auditable, and scalable.
Build operational controls that reduce risk while maintaining a positive employee experience.
Support audits, reporting requirements, and compliance-related initiatives.
Ensure sensitive employee information is handled accurately and securely.

Requirements

7+ years of progressive experience in People Operations, HR Operations, Business Operations, or a similarly systems-oriented function.
Demonstrated success building scalable operational infrastructure in a high-growth environment.
Solid understanding of Canadian employment law and HR best practices; US experience is a valuable asset.
Global experience is an asset.
Deep experience with HRIS systems, workflow design, process automation, and systems selection and implementation.
Familiarity with HR tools such as BambooHR, Lattice, Pave, or similar.
Familiarity with AI tools such as Claude, Gemini, or ChatGPT, or similar.
Enthusiasm for AI and a track record of using emerging tools to improve how work gets done.
Proven analytical capability and comfort working with People data, reporting, and operational metrics.
Proven ability to identify inefficiencies, design practical and well-considered solutions, and direct others on execution.
Proven project management capability with the ability to manage multiple operational priorities simultaneously.
Exceptional organizational skills and attention to detail.
A builder mindset with a bias toward simplification, efficiency, and scale and a high bar for quality.
A design thinking mindset — you start with the human experience and work backward to the system, not the other way around.

Skills

Design thinking
Scalable workflows
Process design
Systems design
Employee lifecycle management
Policy development
Process governance
HRIS systems
Workflow automation
Systems implementation
AI tools
Data analysis
Reporting
Compliance management
Risk management
Project management

Location

Toronto

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

CA$125,000-CA$150,000 per year

Benefits

Competitive base salaries
Stock options
Healthy work/life balance
Great benefits package that covers you and your family
Pickleball
Career growth opportunities

About the Company

Blue J is growing fast, and we're building the People infrastructure to enable our team to do their best work in a best in class work environment!
We recently closed our $122M Series D, we're scaling from 150 to 300+ employees over the next two years, and we want every part of our employee journey to feel as intentional and human as it does today.
We are mission-driven and motivated by success, but we’re friendly, we’re collaborative, and we care about each other.
We’ve got all the start-up perks you’d expect, and are intentionally building a culture where you can pickleball if you want, feel safe to be yourself at work, and watch your career grow because your team has invested in you.

Equal Opportunity

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply.
We value inclusiveness and are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We strive to create an inclusive and accessible hiring experience for all candidates.
If you need any accommodations during the interview process, please let us know in your application.
Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.