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About the Role
The Technical Account Manager is the primary commercial and technical relationship for the existing customer base, owning revenue expansion by understanding customer needs and driving deeper API utilization. This is a revenue-focused role, not a support function.
Responsibilities
- Own revenue expansion for the existing customer base, with net revenue retention as the primary metric.
- Drive multi-location growth by expanding customer footprints.
- Identify and close upsell and cross-sell opportunities within the existing customer base.
- Serve as the primary technical relationship for accounts, managing customer interactions for technical issues and integration planning.
- Surface and resolve expansion-blocking issues to prevent churn.
- Manage a named account portfolio, understanding customer integrations, business models, and growth plans.
- Run regular business reviews to discuss usage, expansion opportunities, and roadmap alignment.
- Build and execute expansion plans by account, tracking current and potential ARR.
- Work closely with Engineering and Solutions Engineering on complex technical questions and architectural guidance.
- Coordinate handoffs with the sales team for new opportunities within existing accounts.
- Keep the CRM current and the forecast accurate, reporting on expansion pipeline, renewal risk, and account health.
Requirements
- 4+ years in a technical account management, customer success, or solutions engineering role at a SaaS or API-first company.
- Demonstrated ownership of expansion revenue.
- A track record of growing accounts, not just renewing them.
- Clear understanding of what drove NRR in prior roles and how it was contributed to.
- Technical fluency with APIs and developer workflows.
- Experience navigating multi-stakeholder accounts.
- Commercial orientation focused on growing relationships.
- CRM discipline and comfort with data, including building credible expansion forecasts.
- Prior experience in health-tech, developer tools, or API platforms is a plus.
- Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management is a plus.
- Experience in a customer-facing role at a company building its GTM function is a plus.
Skills
- API integration
- Developer workflows
- SaaS
- API-first
- Technical account management
- Customer success
- Solutions engineering
- Revenue retention
- CRM
- Data analysis
- Health-tech
- Developer tools
- EHR/PMS systems
- Clinical workflows
- Revenue Cycle Management
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $129,000—$180,000 USD
Benefits
- Stock options
- Unlimited paid time off policy
- Up to 100% coverage on medical, vision and dental insurance
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- High-impact work that directly improves the healthcare experience for millions
About the Company
- NexHealth's mission is to accelerate innovation in healthcare by connecting patients, providers, and developers.
- We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform.
- Founded: 2017
- Headquarters: San Francisco, CA
- Funding: $177M Series C
- Employees: 200+
- Trusted by tens of thousands of providers and hundreds of health-tech developers.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
- We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process.
- Contact talent@nexhealth.com to request assistance.