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About the Role

Seeking a skilled contract Support Engineer to handle enterprise customer configuration requests for our SaaS product suite. This role supports a high-volume environment, offering technical expertise and rapid response for complex configuration and troubleshooting.

Responsibilities

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance.
• Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies.
• Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines.
• Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies.
• Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests.
• Document customer configurations, troubleshooting procedures, resolutions, and process improvements.
• Identify opportunities to improve support workflows, configuration management processes, and operational efficiency.

Requirements

• Proven experience in a Support Engineer, Application Support, or Technical Support role within an enterprise SaaS environment.
• Strong working knowledge of PHP, SQL, and Adobe technologies.
• Experience supporting and configuring SaaS platforms in enterprise customer environments.
• Ability to troubleshoot complex technical and configuration-related issues independently.
• Experience managing high-priority requests with aggressive turnaround expectations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Familiarity with ticketing systems, support operations, and technical documentation best practices.
• Experience supporting implementation or onboarding projects for enterprise customers.
• Exposure to integration support, workflow automation, or customer-specific customizations.
• Background working within high-growth or fast-paced technology organizations.

Skills

• PHP
• SQL
• Adobe technologies
• SaaS platform configuration
• Troubleshooting
• Technical documentation

Location

• Waltham, MA

Work Type

• Contract

Experience Level

• Enterprise SaaS environment experience
• High-growth or fast-paced technology organization background

Benefits

• Lucrative compensation program
• Medical benefits
• Dental benefits
• Vision benefits
• Opportunity for high-potential career growth

About the Company

• Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization.
• Operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines.
• Culture and employees first.
• Rapidly growing global company.
• Employs the best people, processes, and proprietary technology to deliver groundbreaking solutions for clients and fulfilling careers for employees.
• Invests in people and prioritizes culture.
• Core Values: Integrity, Excellence, Accountability, Grace.
• Mission: To create conditions within which people can thrive!