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About the Role

Serve as the primary point of contact for assigned digital clients, ensuring a superior client experience and fostering long-term partnerships. Lead marketing campaigns from conception through execution and implementation.

Responsibilities

• Provide a superior client experience for a long and successful partnership.
• Lead marketing campaigns from the idea stage through execution and implementation.
• Prepare and structure calls and monthly meetings to maximize time and impress clients.
• Understand client campaigns and how digital offerings benefit clients.
• Manage client discovery calls, campaign change requests, budgets, performance reviews, and billing inquiries.
• Monitor client plans, offer recommendations for growth, and discuss budget increases and packages.
• Celebrate client wins and brainstorm opportunities for growth.
• Build and maintain strong client relationships through trust, knowledge, and proactive communication.
• Research and provide feedback as needed, answering industry questions or collaborating with colleagues to find solutions.
• Stay informed about the latest trends, offerings, and products in the digital marketing industry.

Requirements

• Strong presentation, organizational, detail-oriented, and interpersonal skills.
• Experience preparing and structuring calls and monthly meetings.
• In-depth understanding of client campaigns.
• Solid understanding of how each digital offering and product can benefit the client.
• Multi-tasking ability to handle client discovery calls, campaign change requests, budget checks, performance reviews, and billing questions.
• Ability to monitor current clients' plans and offer recommendations.
• Ability to build and maintain strong client relationships on trust, knowledge, and proactive responses.
• Ability to research and provide feedback as needed.
• Ability to stay proactive and keep a pulse on the latest trends, offerings, and products in the digital marketing industry.
• Experience working closely with a sales team is desired.

Skills

• Customer service
• Digital marketing
• SEM
• SEO
• Social media
• Web design
• Programmatic marketing
• Performance marketing
• Digital skills
• Social media skills

Location

• Daly City, CA

Work Type

• In-office

Experience Level

• 5+ years in a direct client-facing/customer-service role
• 2-3 years of digital marketing experience

Salary/Compensations

• $70,000 to $80,000

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision.
• Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
• 17 PTO days
• 10 company holidays
• 401(k) Retirement Plan with employer matching
• Employee Assistance Program

About the Company

• Connoisseur Media is a broadcast and digital media company serving audiences, advertisers, and local communities.
• Recognized as one of the top 10 radio broadcasters in the U.S., operating 171 radio stations in 37 markets and running a growing digital marketing business.
• Through Connrex Digital, they help brands thrive with smart strategies, engaging stories, and expert PR.
• People are their passion and the heart of the Company.
• Community-minded with employees who love getting involved and making a difference.

Equal Opportunity

• Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify.
• All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
• If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.