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About the Role

The Project Manager, Store Graphics is responsible for project-level management of retail store graphic projects, including execution for new store openings, renovations, and relocations. This role coordinates with cross-functional partners to achieve project milestones, acting as the liaison between creative teams and stakeholders to guide projects from concept through delivery.

Responsibilities

• Review project briefs with Store Design, clarifying objectives, timelines, budgets, and success criteria.
• Define scope, deliverables, dependencies, and risks.
• Build and maintain detailed project schedules and flag resource issues.
• Facilitate design reviews and approvals.
• Manage work from concept to installation, including change orders.
• Track revisions, approvals, and version control.
• Create and monitor project budgets to ensure delivery on time.
• Work with vendors to reduce costs.
• Estimate resource requirements.
• Manage communication and ensure transparency with all project stakeholders.
• Actively manage project schedules.
• Identify and manage issues and risks jeopardizing project success.
• Establish best practices and learnings through project closeout.
• Document all graphics and ensure design decks are filed appropriately.
• Act as an advocate for the customer in all design and decision-making processes.
• Embrace and seek out technology for high-tech and high-touch customer solutions.
• Proactively identify and anticipate customer expectations and needs.
• Challenge the status quo by identifying areas for improvement and resolving issues.
• Bring out the best in others, empower, and constructively stretch talent.
• Collaborate with others to drive flexible and iterative solutions.
• Share technical knowledge and learn from others.
• Help others see the impacts of their efforts and engage other functions for input.
• Encourage others to share their point of view and be open to feedback.
• Model Indigo’s beliefs and convey a positive image.
• Celebrate diversity of thought and maintain an open mindset.
• Take an active role in fostering a culture of continual learning.
• Embrace, champion, and influence change through your team and/or the organization.

Requirements

• Post-secondary degree in Creative Project Management or a related field, or equivalent education and work experience.
• Minimum 5 years of demonstrated progressive project management experience, ideally within the retail industry.
• Ability to manage several projects simultaneously on strict timelines.
• Strong analytical, customer service, and relationship-building skills.
• Attention to detail and ability to problem-solve.
• Highly effective relationship and stakeholder management capabilities.
• Demonstrated ability to work in a team-based environment with multiple stakeholders at different levels.
• Advanced computer skills required in MS Office (Excel, Word, Power Point, Outlook, Project), Smartsheets, Dropbox, and ability to read CAD.

Skills

• Project Management
• Creative Project Management
• Retail Industry Experience
• Stakeholder Management
• Communication
• Analytical Skills
• Customer Service
• Relationship Building
• Problem Solving
• MS Office Suite
• Smartsheet
• Dropbox
• CAD

Location

• Toronto, Canada

Work Type

• Contract
• Full-Time

Experience Level

• Minimum 5 years of demonstrated progressive project management experience

Education Level

• Post secondary degree completed in Creative Project Management or a related field, or a combination of education & work experience deemed equivalent
• Project Management Certification (e.g. PMP) is an asset

Salary/Compensations

• CAD 70000 - CAD 80000 - yearly

About the Company

• Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
• We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.
• Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
• Our Mission is to inspire reading and enrich the lives of booklovers.
• We believe in the power of people and their stories.
• We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
• Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

Equal Opportunity

• At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
• At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]