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About the Role
This role is primarily concerned with selling delegate places over the phone for global events and training courses, both physical and digital. The Associate Delegate Relations Manager will advise customers on event suitability, identify cross-selling opportunities, and build strong client relationships through excellent customer service and account management.
Responsibilities
- Make at least 100 calls a day to contact clients and prospects.
- Generate revenue by selling large scale events, specialised conferences and training courses.
- Identify opportunities to cross sell the whole portfolio of events across various industries.
- Provide support to ensure revenue is collected on sales made.
- Supply detailed feedback to divisional managers and other departments on event and sales campaign progress.
- Identify and benchmark against competitive events.
- Contribute to new lead generation activities using all available resources.
- Follow up all leads in a prompt and pro-active manner.
- Ensure consistency of sales/marketing information provided to customers.
- Consult closely with wider Informa Connect teams and the event team to ensure efficient and aligned sales activities.
- Perform additional duties as needed in support of the overall business.
Requirements
- A proactive, resourceful individual with exceptional organisational skills.
- Strong communication skills with a customer-focused approach.
- Comfortable working in a fast-paced sales environment.
- Ability to identify and act on cross-selling opportunities.
- Driven by results and ready to manage delegate relationships in a growing global business.
- Willingness to adapt working hours at times to accommodate international clients.
- Willingness to roll up sleeves, join in and help make things happen.
Skills
- Sales
- Customer Service
- Account Management
- Cross-selling
- Lead Generation
- Communication
Location
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- Associate
Salary/Compensations
- $40,000 - $44,000 CAD
Benefits
- Great community with in-person and online social events, Walk the World charity day, and active diversity and inclusion networks.
- Up to four days per year to volunteer, with charity match funding available.
- Career development opportunities with bespoke training and learning, mentoring platforms, and on-demand access to LinkedIn Learning courses.
- Encouragement and support for internal job moves.
- Comprehensive time off package: 10 vacation days, 8 paid emergency days, 1 paid birthday day, and up to 4 paid volunteering days.
- Work from almost anywhere for up to 4 weeks per calendar year.
- Competitive benefits, including Share Match program.
- Strong wellbeing support through EAP assistance, mental health first aiders, and free access to a wellness app.
- Recognition for great work through global awards and kudos programs.
- Chance to collaborate with teams around the world.
About the Company
- Part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
- Purpose is to connect customers to information and people that help them know more, do more and be more.
- Runs around 800 events each year, creates digital platforms based on engaging news and information content, and operates professional development programmes.
Equal Opportunity
- Inclusive experiences and environments where all perspectives and backgrounds are welcomed.
- Formally an Equal Opportunities Employer.
- Decisions based on relevant qualifications and merit.
- Does not discriminate on the basis of key characteristics and statuses protected by law.