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About the Role
INNERGY is seeking a driven, relationship-focused Account Manager to own and grow a portfolio of existing customers. The focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value, working closely with Customer Success to maximize customer outcomes and reduce churn risk.
Responsibilities
- Proactively manage and grow a portfolio of customer accounts across our suite of products
- Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements
- Identify and execute cross sell opportunities by introducing complementary products and solutions
- Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goals
- Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators
- Understand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutions
- Partner with customers to support long term adoption and success across the platform
- Own the full lifecycle of customer renewals, contract modifications, and commercial discussions
- Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams
- Ensure contract accuracy, compliance, and timely execution
- Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness
- Proactively identify and address churn risks while supporting retention and customer satisfaction efforts
- Assist with churn management processes when needed
- Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platforms
- Provide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accounts
- Support sales leadership with insights, trends, and recommendations to improve retention and account growth strategies
Requirements
- 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
- French language proficiency is a plus
- Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
- Proven success meeting and exceeding quotas through upselling and cross-selling.
- Experience with contract negotiations, renewals, and license model management.
- Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
- Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
- Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
- Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.
Skills
- Account Management
- Sales
- Customer Success
- SaaS
- ERP
- CAD/CAM
- Business Acumen
- Upselling
- Cross-selling
- Contract Negotiations
- License Model Management
- Collaboration
- Communication
- CRM Systems
- Forecasting Tools
- Manufacturing Industry Knowledge
- Woodworking Industry Knowledge
- Millwork Industry Knowledge
- French Language Proficiency
Location
- Remote
- Office-based
Work Type
- Remote
- Office-based
Experience Level
- 3+ years of experience
Salary/Compensations
- Eligible for commission based on quarterly sales quota attainment
About the Company
- INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers.
- Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
- Founded in 2016, INNERGY is a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems.
- We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
- With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth.
- This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
- This is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.
Equal Opportunity
- INNERGY is committed to providing an inclusive and accessible work environment.
- We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws.
- INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.