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About the Role

Build and lead education initiatives to acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions. This role blends strategy, program design, and delivery excellence, involving scalable training programs, event coordination, and public speaking engagements.

Responsibilities

• Develop and deliver educational content, including webinars, workshops, video tutorials, documentation, and interactive training materials.
• Facilitate live and virtual training sessions tailored to different user roles and experience levels.
• Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
• Perform simple video editing to support training materials and education initiatives.
• Serve as a public facing representative for INNERGY’s education programs, delivering presentations and workshops regionally.
• Partner with Product Marketing on product launches and go to market priorities.
• Plan and execute customer education events, including user conferences, training workshops, and webinars.
• Manage event logistics such as hotel contracts, scheduling, speaker coordination, obtaining and organizing presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up.
• Assist in executing online events, including video organization, registration creation, Zoom meeting and CVENT webinar setup, and full virtual event execution.
• Collaborate with marketing to create campaigns that drive attendance and engagement in education events.
• Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions.
• Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention.
• Implement strategies to increase product adoption through self-service learning resources and guided training.
• Analyze usage data and customer feedback to continuously refine and optimize education offerings.
• Execute post-event surveys via SurveyMonkey and analyze feedback to improve future education programs.

Requirements

• Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries.
• Strong presentation and communication skills - comfortable speaking to both small and large groups in person or virtually.
• Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued.
• Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software preferred.
• Excellent interpersonal skills with the ability to build relationships and engage customers at all levels.
• Organized and adaptable, able to manage multiple customer engagements and travel schedules.
• Experience with virtual delivery platforms (Teams, Zoom, or equivalent).
• Willingness to travel frequently across Australia and occasionally internationally for customer visits and company events.
• Self-starter with a growth mindset and a passion for continuous learning and innovation.

Skills

• Video editing
• Presentation skills
• Communication skills
• Interpersonal skills
• Organizational skills
• Adaptability
• Virtual delivery platforms (Teams, Zoom, or equivalent)
• BricsCAD
• Microvellum Toolbox
• CAD/CAM
• SaaS

Location

• Remote (U.S.)

Work Type

• Remote
• Full-time

About the Company

• INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers.
• Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
• Founded in 2016, INNERGY is a globally distributed team of over 200 professionals with deep software expertise and a passion for solving real-world problems.
• We value collaboration, creativity, and ownership, fostering a culture where people feel supported, heard, and inspired.
• With the recent acquisition of Microvellum, INNERGY is entering an exciting new phase of growth, expanding capabilities and accelerating its vision.
• This is an opportunity to join a company where your work has visible impact and your contributions shape the future of a fast-evolving product, team, and industry.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.
• INNERGY is committed to fostering an inclusive and accessible workplace.
• We support reasonable adjustments for individuals with disabilities in accordance with applicable laws.
• INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.
• We are committed to creating a workplace free from discrimination and harassment.
• All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.