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About the Role

The Training Coordinator enables the safe, consistent, and sustainable adoption of the PIMS solution across clinics by managing the design, governance, and deployment of role-based training. Working within the Change Management function, this hands-on role ensures learning content is practical and deployment-ready, supporting clinics through readiness, go-live, and hyper-care phases.

Responsibilities

• Coordinate structured intake, prioritisation, and delivery of training aligned to rollout waves and system releases
• Define and maintain ownership and decision rights across the training lifecycle
• Ensure training artefacts comply with L&D standards and governance requirements
• Maintain a forward view of training demand linked to program milestones
• Develop and maintain role-based learning content including end-user guides, quick reference guides, and SOP-aligned workflows
• Translate clinical and operational workflows into scalable learning material
• Coordinate Subject Matter Expert review cycles to validate content accuracy
• Continuously improve content based on rollout feedback and hyper-care insights
• Prepare, structure, and deploy training content within the LMS
• Track training completion and readiness metrics and escalate risks
• Maintain version control and currency of published learning materials
• Establish, onboard, and enable a network of Site SMEs
• Act as the central liaison between Site SMEs and the program team
• Support the transition from central training delivery to site-led capability
• Provide hands-on support during pre-go-live readiness, training coordination, and hypercare
• Contribute to rollout readiness assessments and go/no-go inputs
• Develop and maintain SME-level understanding of Vetera and associated workflows
• Support issue triage and escalation by providing system and process context

Requirements

• Experience in training coordination, learning operations, or change enablement within a program or transformation environment
• Proven ability to develop and deploy training content through LMS platforms
• Strong stakeholder engagement, communication, and coordination skills
• Ability to manage competing priorities aligned to rollout schedules and milestones

Skills

• Training coordination
• Learning operations
• Change enablement
• LMS management
• Stakeholder engagement
• Content development
• Workflow documentation
• Project management

Benefits

• High-impact role with visible outcomes across clinic operations
• Experience delivering infrastructure at scale across multiple sites
• Opportunity to build and embed a long-term support model
• Collaborative environment across project, IT, and operational teams

About the Company

• The PIMS program is a national transformation initiative focused on delivering technology solutions to clinics.